Luxury Concierge - 1st/2nd Shift
About The Position
POSITION OVERVIEW Schedule: First Shift - 9am-6pm Second - 3pm - 11pm Weekend Availability is a must! The concierge serves as a customer service representative to our prospects and current residents. Basic responsibilities will be fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate. The pay for this position will range from $17.16-$18.74 an hour plus a quarterly bonus.
Requirements
- Ability to apply good common sense when assisting residents and their guests
- Must have the availability to work a flexible schedule any day of the week
- Ability to resolve minor problems while maintaining a friendly and professional manner
- Ability to communicate effectively
- Must be team oriented
Responsibilities
- Greet residents and guests in a courteous and friendly manner as they enter the building
- Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
- Provides brochures, floor plans and other collateral to clients
- Completes guest cards, provides mini tours, and acts on leasing behalf during off hours
- Retrieves packages for residents
- Provides refreshments to residents and guests
- Maintains Concierge Binder
- Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc as described in the binder layout
- Uses Internet as an aid in providing micro and macro information to residents and guests
- Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
- Prepares incident reports and correlating documentation
- Adheres to established policies related to fair housing
- Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
- Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
