Lifestyle Management - Luxury Travel Concierge

Ten Group • New York, NY

5d

About The Position

In this dynamic role, you will be the maestro of tailored experiences, managing requests via phone, chat, and email with elegance and efficiency. Your mission? To provide seamless and extraordinary service that leaves our members wondering, “How did they pull that off?”

Requirements

• Basic English (A1) to intermediate (B1), in both written and spoken communication.
• A minimum of 2 years of customer service experience, ideally within travel agencies or the tourism sector.
• Proficient multitasking abilities and comfort navigating a fast-paced, web-based environment, including the Microsoft Office suite.
• Leadership and Initiative in your daily tasks
• Critical Thinking and Problem-Solving skills
• A Commitment to Continuous Improvement
• Adaptability in a fast-paced environment
• Professionalism and Respect within the team
• Empathy and Determination to exceed expectations

Nice To Haves

• Global experience is a plus!
• Familiarity with travel GDS booking platforms, such as Amadeus or Sabre, is preferred.

Responsibilities

• Engage warmly with clients, ensuring every interaction is memorable.
• Manage requests end-to-end—logging, tracking, and following up with finesse.
• Work your magic to book exclusive dining, entertainment, and travel experiences.
• Bring joy and surprise by planning thoughtful gifts and unforgettable experiences.
• Partner with top-tier suppliers around the world to deliver unique and luxurious offerings.
• Clearly explain terms and conditions before confirming bookings.
• Actively participate in team meetings and support colleagues globally.
• Utilize e-learning tools to enhance your skills in travel and lifestyle trends.
• Assist leadership with team initiatives as needed.

Benefits

• Competitive salary + quarterly performance based bonuses
• Full benefits: Health/dental/vision, 401k match, generous PTO
• NYC perks: Commuter benefits, lifestyle discounts, global client network access
• Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service.
• Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact.
• Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed