LPN Center Manager

Planned Parenthood of Delaware•Seaford, DE

3d•$30 - $33

About The Position

PPDE requires that all staff are vaccinated against Covid-19 per policy. Active DE LPN license JOB SUMMARY: Responsible to the Operations Director for the day-to-day operations of the assigned center(s) or service(s); for the hiring, and supervision of all center staff; for developing, refining and implementing operational procedures in consultation with the Medical Services Administration team; and for supervising in the daily delivery of patient services. This applies to both Family Planning and Medical/Surgical Abortion Services. ESSENTIAL FUNCTIONS All duties and responsibilities are performed in a professional, efficient and customer service oriented manner in compliance with PPDEâs Manual of Medical Standards and Guidelines, PPDE policies and procedures and local, State and Federal regulations. Models a positive approach and excellent customer service skills; handles all service-related complaints.Oversees employees, systems, services and facilities, maintaining these with a customer service orientation and in compliance with PPDEâs Manual of Medical Standards and Guidelines, other PPDE policies and procedures, quality management guidelines, compliance and code of conduct, and all local, State, and Federal regulations.Maintains a detailed understanding of, and ensures compliance with, regulations pertaining to all local, State and Federal regulations related to the operations of the health center, including OSHA, CLIA, Title X, Upstream, and other regulatory bodies and grant-funded programs effecting health care facilities.Function in the delegated role of Lab Supervisor, responsible for the day-to-day operations of the on-site laboratory and ensure that staff performing testing is properly oriented and proficient in their assigned duties, according to CLIA standards.Through effective human resource management, hires, trains, supervises, coaches, disciplines, and evaluates staff, in consultation with the Vice President of Operations and HR Manager. For supervision of staff activities (during family planning and surgical services), responsibilities include initial orientation and coordination of training of new clinic staff; planning, coordinating, scheduling activities for staff; ongoing training and development of existing staff; communicating to staff regarding agency policy and changes in policy and protocols; and regular feedback and written evaluations regarding performance and behavior related to all services activities. Coordinates clinic staffing and need for additional and/or replacement staff. .Manages the delivery of patient care within Family Planning and Abortion Services, including but not limited to scheduling and establishing staff assignments, managing patient flow, managing non-medical emergencies, ensuring appropriate supervision for medical emergencies, and assisting with direct care as needed during clinical sessions for family planning, medical and surgical abortions, colposcopy and other procedures.Facilitates health center operations by identifying and resolving problems; identifying and proposing responses to developing trends and by problem solving with staff and members of the patient service administrative team and optimizing the patient experience.Promotes a clinical environment in which high quality care is provided in a manner that is efficient, responsive to patient needs, user friendly, and cost effective. Ensures center is clean and organized at all times.Maintains efficient center flow by planning and implementing patient and staff scheduling and ensuring that needed supplies and equipment are available at all times, and as such are ordered in a timely and cost-effective manner. Real time trouble shooting in response to patient flow issues.Regularly and systematically analyzes, monitors, and modifies Family Planning and Abortion Services operational systems including patient appointment templates, patient flow, and staffing to maximize center efficiency, productivity, and cost-effective efforts while promoting a clinical environment that demonstrates consistent high quality customer service and care. Ensures staff productivity by tracking performance and counseling/training to achieve PPDE productivity standards. Develops the center staff into a high-functioning, cost-effective team.Works collaboratively with other PPDE supervisors and managers to ensure adequate coverage for all agency clinical areas is maintained at all times.Collaborates with Vice President of Operations and staff to ensure excellent productivity in all center processes and practices as well as to plan and implement patient care guidelines and procedures.Collaborates with Vice President of Operations and Vice President of Clinical Services to plan the yearly budget, develop a capital needs list, and monitors monthly expenses. Completes associated monthly, quarterly, annual reports as needed.Monitors center budget and expenses, performance standards and productivity benchmarks, and makes any indicated improvement.Provides supervision and guidance for staff determining which patients are entitled to discounted fees, including Justice Fund and other available funds, and completes all related documentation and correspondence in the required timeframe.Ensures adequate stock of supplies and equipment are available for all services and are ordered accordingly. Will work in conjunction with abortion services clinical staff/Finance/Purchasing to ensure availability/acquisition of stock and equipment.Oversees compliance with all reporting to the state of Delaware DHSS.Responsible for completeness and sign-off of center logs including but not limited to lab logs (family planning and abortion services), medication abortion logs, autoclave logs, ultrasound logs, narcotic logs (in conjunction with Abortion Services Clinical Coordinator/Medical Director), etc.Conducts environmental rounding to guarantee a safe/clean work/patient care environment, executes preventive controls to eliminate risk of infection, and initiates facility (center) repairs as needed.Actively participates in the agencyâs in-service, professional and community education activities as well as medical committee meetings, staff meetings and other appropriate conferences and meetings; serve as a resource to the CEO, the Vice President of Clinical Services, the Medical Director, and other staff members in an on-going effort to improve the agencyâs reproductive health care services.Takes responsibility to remain informed about family planning methods, abortion issues, and technology, services offered by PPDE, and PPDE standards and guidelines.Works in conjunction with the Vice President of Clinical Services to complete center audits at designated frequency according to PPFA, State, and other program regulatory guidelines. Maintains benchmark compliance for all matters relative to Center Operations.Abide by the mission of PPDE.Performs other duties as assigned.

Requirements

PPDE requires that all staff are vaccinated against Covid-19 per policy.
Active DE LPN license
Bachelorâs Degree preferred and two years of outpatient experience, advanced degree in Healthcare, Counseling, Social Work, or licensed nurse with two years outpatient ambulatory service experience preferred.
Minimum of two years supervisory experience with demonstrated ability to lead and motivate others while working as part of a team required.
Minimum 2 yearsâ experience of clinical service within a health care environment required; womenâs health care experience preferred.
Must possess working knowledge of family planning and other reproductive health issues.
Must possess current American Heart Association CPR Certification and on-going renewal of same.
Must be committed to the efficient and customer-oriented provision of services.
Must possess working knowledge of private/public health insurance, CMS Medicare/Medicaid guidelines, and other reimbursement systems.
Must have the ability to define problems, collect data, establish facts, and draw valid conclusion.
Ability to multi-task and to work effectively under pressure due to conflicting demands is required.
Must be flexible, highly organized, creative and detail-oriented with the ability to set and meet deadlines.
Must demonstrate an ability to commit to a positive and proactive approach to problem-solving.
Ability to read, analyze and interpret periodicals, procedure manuals and technical procedures.
Must have the ability to respond effectively to the most sensitive inquiries or complaints.
Requires excellent verbal and written communication skills, listening and interpersonal relationship communication skills.
Must be able to communicate clearly and interact comfortably with a diverse group of clients, staff and volunteers in a non-judgmental, professional and sensitive manner
Must possess the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Must have the ability to manage a budget, along with familiarity with basic accounting principles.
Excellent keyboarding skills with high level of accuracy required.
Proficiency in Internet usage and Microsoft Outlook required.
Must possess capacity to learn software programs required for specific position and access electronic communications, including e-mail, extranet and intranet.

Nice To Haves

Three-Five years LPN experience preferred
One-Three years supervisory experience preferred
advanced degree in Healthcare, Counseling, Social Work, or licensed nurse with two years outpatient ambulatory service experience preferred.
womenâs health care experience preferred.

Responsibilities

Responsible to the Operations Director for the day-to-day operations of the assigned center(s) or service(s)
hiring, and supervision of all center staff
developing, refining and implementing operational procedures in consultation with the Medical Services Administration team
supervising in the daily delivery of patient services
Function in the delegated role of Lab Supervisor, responsible for the day-to-day operations of the on-site laboratory and ensure that staff performing testing is properly oriented and proficient in their assigned duties, according to CLIA standards.
Through effective human resource management, hires, trains, supervises, coaches, disciplines, and evaluates staff, in consultation with the Vice President of Operations and HR Manager.
Manages the delivery of patient care within Family Planning and Abortion Services, including but not limited to scheduling and establishing staff assignments, managing patient flow, managing non-medical emergencies, ensuring appropriate supervision for medical emergencies, and assisting with direct care as needed during clinical sessions for family planning, medical and surgical abortions, colposcopy and other procedures.
Facilitates health center operations by identifying and resolving problems; identifying and proposing responses to developing trends and by problem solving with staff and members of the patient service administrative team and optimizing the patient experience.
Promotes a clinical environment in which high quality care is provided in a manner that is efficient, responsive to patient needs, user friendly, and cost effective. Ensures center is clean and organized at all times.
Maintains efficient center flow by planning and implementing patient and staff scheduling and ensuring that needed supplies and equipment are available at all times, and as such are ordered in a timely and cost-effective manner.
Regularly and systematically analyzes, monitors, and modifies Family Planning and Abortion Services operational systems including patient appointment templates, patient flow, and staffing to maximize center efficiency, productivity, and cost-effective efforts while promoting a clinical environment that demonstrates consistent high quality customer service and care.
Ensures staff productivity by tracking performance and counseling/training to achieve PPDE productivity standards. Develops the center staff into a high-functioning, cost-effective team.
Works collaboratively with other PPDE supervisors and managers to ensure adequate coverage for all agency clinical areas is maintained at all times.
Collaborates with Vice President of Operations and staff to ensure excellent productivity in all center processes and practices as well as to plan and implement patient care guidelines and procedures.
Collaborates with Vice President of Operations and Vice President of Clinical Services to plan the yearly budget, develop a capital needs list, and monitors monthly expenses. Completes associated monthly, quarterly, annual reports as needed.
Monitors center budget and expenses, performance standards and productivity benchmarks, and makes any indicated improvement.
Provides supervision and guidance for staff determining which patients are entitled to discounted fees, including Justice Fund and other available funds, and completes all related documentation and correspondence in the required timeframe.
Ensures adequate stock of supplies and equipment are available for all services and are ordered accordingly.
Oversees compliance with all reporting to the state of Delaware DHSS.
Responsible for completeness and sign-off of center logs including but not limited to lab logs (family planning and abortion services), medication abortion logs, autoclave logs, ultrasound logs, narcotic logs (in conjunction with Abortion Services Clinical Coordinator/Medical Director), etc.
Conducts environmental rounding to guarantee a safe/clean work/patient care environment, executes preventive controls to eliminate risk of infection, and initiates facility (center) repairs as needed.
Actively participates in the agencyâs in-service, professional and community education activities as well as medical committee meetings, staff meetings and other appropriate conferences and meetings; serve as a resource to the CEO, the Vice President of Clinical Services, the Medical Director, and other staff members in an on-going effort to improve the agencyâs reproductive health care services.
Takes responsibility to remain informed about family planning methods, abortion issues, and technology, services offered by PPDE, and PPDE standards and guidelines.
Works in conjunction with the Vice President of Clinical Services to complete center audits at designated frequency according to PPFA, State, and other program regulatory guidelines.
Abide by the mission of PPDE.
Performs other duties as assigned.