LPN - Call Center

UPMC•Altoona, PA

9h•Hybrid

About The Position

UPMC Altoona Regional Health Services is hiring a full-time LPN - Call Center to answer all incoming phone calls in the call center and respond to patients with the physician's answers. This role will work Monday - Friday with varied shifts between 8 am - 5:30 pm. Upon completion of the training period, this position would have the option to work from home 50%25 of the time.

Requirements

LPN's must be a graduate of an approved LPN school and valid LPN license.
Must complete licensure examination within FOUR MONTHS of hire or within one year of graduation, whichever comes first. Though temporary permits are valid for one year from the date of graduation, not one year from issue of permit (or until the results of the examination are known at which time it becomes null and void), UPMC requires that GNs take the licensure examination within 4 months of their start date or they will be terminated or demoted from the GN position, at the discretion of the BU.
Licensed Practical Nurse (LPN) OR Temporary Practice Permit (TPP)
Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.

Nice To Haves

Six months related experience preferred.

Responsibilities

Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
Follows OSHA recommendations regarding housekeeping duties.
Handles the emails from patients and the responses back from the providers.
Documents appropriately.
Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.
Handles incoming and outgoing faxes to and from facilities and pharmacies.
Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.