LPN - Appointment Business Center

University of Arkansas•Little Rock, AR

38d

About The Position

Under the direction of the Access Manager, the Appointment Business Center LPN will navigate and perform patient scheduling, referral management of internal and external patient referrals, and will triage complex scheduling request in electronic health record systems. The LPN will work closely with Endoscopy Service Line, clinics, and providers to appropriately schedule new and returning patients from internal or external provider referrals. The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. All UAMS employees will treat others with Dignity and Respect. We communicate and share complete and unbiased information, assuring our colleagues receive timely, complete, and accurate information in order make informed decisions. We participate in institutional initiatives and encourage the participation of others. We collaborate in policy and program development, implementation, and evaluation using best practices in delivering quality service. All duties will be performed in accordance with the UAMS Core Concepts of Patient and Family Centered Care set forth by UAMS. These core concepts allow for an approach to health care that shapes policies, programs, facility design and staff day-to-day interactions. It leads to better health outcomes and wiser allocation of resources, and greater patient and family satisfaction. The core concepts of patient and family centered care consist of Dignity & Respect, Information Sharing, Participation, and Collaboration.

Requirements

High School, GED or formal educational equivalent.
Graduate of accredited LPN nursing program
Basic computer skills.
Excellent communication skills.
Strong work ethics and accountability

Nice To Haves

Minimum of 1 year of Practical Nursing experience
Valid Practical Nursing License

Responsibilities

The LPN will be responsible for reviewing and requesting clinical documentation as appropriate.
Will be required to identify, differentiate, or rule out non-urgent/urgent, non-acute/acute, emergent, life-threatening symptoms in order to provide safe and timely disposition of referrals.
Responds to patient inquiries, prioritizes responses and routes urgent situations to an appropriate provider.
Maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPPA and UAMS policies and procedures.
Performs to the level of a licensed practical nurse as dictated by the Arkansas Nurse Practice Act and UAMS.
The LPN will utilize decision making software and the application of a variety of procedures, policies and/or precedents relating to both the standards and procedures of the nursing profession and those established by the University of Arkansas for Medical Sciences.