Loyalty Program Manager

Floor & Decor • Atlanta, GA

2d

About The Position

As Loyalty Program Manager, you are the operational engine behind our pro loyalty program. While strategy defines the vision, you make it real—inside our systems, inside our stores, and at the point of sale where pros decide where to spend their money. Your work directly impacts retention, frequency, and share of wallet by ensuring the program runs flawlessly, is clearly understood by store teams, and consistently delivers value to pro customers who rely on us for their business.

Requirements

• 5–7+ years of experience operating or managing loyalty, CRM, or customer growth programs in retail or B2B environments.
• A strong grasp of how loyalty mechanics (tiering, promotions, incentives) translate into real behavioral change and incremental revenue.
• Experience driving cross-functional initiatives that require alignment across marketing, operations, IT, finance, and field teams.
• An analytical mindset—you are comfortable using customer and sales data to evaluate performance and recommend optimizations.
• Strong communication and presentation skills, especially when training or influencing store and field partners.
• Comfort in a fast-paced, high-growth retail environment where execution quality directly impacts sales.

Responsibilities

• Owning day-to-day execution of the pro loyalty program—enrollment mechanics, tiering, benefits, promotions, governance, and compliance.
• Ensuring loyalty initiatives are flawlessly activated across stores, systems, and digital channels without operational friction.
• Monitoring enrollment, engagement, retention, and sales lift—translating performance data into actionable improvements.
• Developing toolkits, FAQs, playbooks, and in-store materials that help associates confidently explain and promote the program.
• Leading training efforts for field and store teams, ensuring consistent understanding and activation at the point of sale.
• Partnering cross-functionally with Marketing, Digital, Data Science, Finance, Legal, IT, Operations, and Field teams to continuously improve scalability, efficiency, and ROI.

Benefits

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed