Loyalty and Retention Specialist

Cozy Earth • Lehi, UT

3d

About The Position

Cozy Earth, recognized as the #299 fastest-growing company on the Inc. 5000 list, is at the forefront of home luxury and apparel. Our mission is to transform everyday comfort with our incredibly soft, temperature-regulating bedding, sleepwear, loungewear, and bath products. As the only brand to earn a spot on "Oprah's Favorite Things" for five years in a row across five different categories, we pride ourselves on exceptional quality and innovation. We're excited to expand our team with a Loyalty and Retention Specialist who will play a key role in evolving and elevating Cozy Earth's membership program. This role is ideal for someone who is deeply customer-focused, creatively curious, and excited to help reimagine what a brand membership experience can be. You'll help bring our membership to life through thoughtful experiences, engagement initiatives, and programming that builds long-term loyalty and connection with our customers.

Requirements

• 0–2 years of experience in marketing, customer experience, community, events, or related roles
• Passion for the customer and creating meaningful, memorable brand experiences
• Creative thinker who enjoys brainstorming new ideas and trying fresh approaches
• Strong organizational skills and attention to detail
• Comfortable working cross-functionally and juggling multiple projects
• Clear communication skills, both written and verbal

Nice To Haves

• Interest in DTC, eCommerce, loyalty, or membership programs is a plus, but not required

Responsibilities

• Support and help grow Cozy Earth's membership program with a strong focus on customer engagement and retention
• Brainstorm, plan, and execute creative membership initiatives, experiences, and moments of delight
• Help make the membership experience more interactive through campaigns, content, and touchpoints across channels
• Collaborate with retention, email/SMS, brand, and creative teams to align messaging and member experiences
• Assist with planning and executing member-focused events, activations, or exclusive experiences (virtual or in-person)
• Gather customer feedback and insights to help improve the membership experience over time
• Track engagement metrics and member participation to understand what's resonating and where to iterate
• Help manage membership communications, timelines, and executional details
• Other duties as assigned

Benefits

• Comprehensive Benefits: Medical, dental, and vision coverage to keep you healthy.
• Future Planning: 401K plan to secure your financial future.
• Work-Life Balance: Flexible PTO to ensure you have the time you need for rest and relaxation.
• Wellness Perks: Monthly self-care benefit to support your overall well-being.
• Exclusive Discounts: Access generous discounts on all our products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed