Loyalty Ambassador

Omni Hotels•Louisville, KY

49d

About The Position

The main purpose of the loyalty ambassador is to maximize opportunities for creating loyal Omni guests, while ensuring appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Requirements

Previous customer service experience
Must be able to work nights, holidays, and weekends.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Must be STAR certified.

Responsibilities

To be thoroughly acquainted with all Select Guest member programs, promotions and benefits.
To ensure perfect delivery of all package elements, hand-written turndown cards and VIP amenities in conjunction with Housekeeping, Room service and FD.
To review and respond to Medallia comments from Select Guests.
To deliver unique requests and anticipate guest needs based on past alerts.
To serve as the Ambassador for the Front of the House
Be familiar with reservations, rooms control and basic room inventory.
To be thoroughly acquainted with all check-in procedures and policies.
To be thoroughly acquainted with all check-out procedures and policies.
Be familiar with guest scenarios.
Be familiar with all technical equipment as related to the Front Desk.
To be familiar with all hotel facilities.
To be familiar with general organization set-up.
To be familiar with the inter-relationship between the different departments.