Loyalty Ambassador

Corporate Office • Hot Springs, VA

6d

About The Position

The Loyalty Ambassador is responsible for developing relationships with our Select Guest members and act as a point of contact for them.

Requirements

• Must have an experience of a Concierge role at least three to four years within the hospitality industry.
• Excellent oral and communication skills
• Computer proficiency
• Excellent knowledge of local community and surrounding areas.
• Excellent problem solving skills.
• Excellent organizational skills
• Must be computer literate understanding and operate basic office equipment: fax machine, copier, phones and radio.
• Must be able to operate Open Table, Resort Suite, Opera PMS software programs.
• Must be able to multi-task and handle guest concerns according to a 5-diamond service level.

Responsibilities

• Associate must be flexible with their shifts.
• Associate must work closely with management and subordinates, stimulating motivation and sense of group satisfaction.
• To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages.
• Communicate directly with guests, both in person and by telephone.
• Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest.
• Provide travel routes and transportation services, area maps, brochures and other literature.
• Arrange amenities, tickets, bookings, appointments and reservations for guests.
• Schedule pre-arrival calls accordingly and spot checks proper execution
• Create relationships with current and prospective Select Guest members and follow through with any complaints.
• Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team.
• Conduct monthly Loyalty Ambassador meetings with the Operations team.
• Lead training for new associates on the Select Guest programs as appropriate for each job function.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees