Low Voltage Field Technician / Hardware Implementation Specialist

RideCo•Philadelphia, PA

13d•$65,000 - $80,000•Onsite

About The Position

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. RideCo is seeking a highly experienced Low Voltage Field Technician / Hardware Implementation Specialist based in Philadelphia to support complex transit and mobility deployments across North America. This role requires a self-directed professional who can execute hands-on field work while also owning administrative and operational responsibilities related to hardware programs. The ideal candidate can install and troubleshoot hardware in the field, manage deployments remotely, coordinate with vendors and clients, and support internal teams without requiring constant oversight.

Requirements

Proven experience in low voltage field installations or mobile hardware deployments
Strong understanding of vehicle electrical systems, grounding, and cable management
Demonstrated ability to troubleshoot hardware, software, and connectivity issues independently
Comfortable working in transit, fleet, or field environments
Highly autonomous and accountable
Comfortable owning projects end-to-end without hand-holding
Strong communicator with technical and non-technical stakeholders
Detail-oriented with excellent documentation skills
Adaptable in fast-paced, field-driven environments

Nice To Haves

Experience with transit, fleet, or mobility technology deployments
Experience managing MDM platforms and large device fleets
Familiarity with service ticketing systems and remote support workflows
Experience coordinating cross-functional teams and vendors
Current or past MECP (Mobile Electronic Certified Professional) Certificate is considered an asset

Responsibilities

Field Installation & Technical Support: Perform low voltage hardware installations in vehicles and facilities, including tablets, modems, GPS units, cameras, and related peripherals
Troubleshoot power, wiring, connectivity, mounting, and configuration issues on-site and remotely
Validate installations against RideCo standards, safety requirements, and client specifications
Hardware Administration & Program Ownership: Manage hardware provisioning, staging, kitting, and asset tracking
Administer and maintain Mobile Device Management (MDM) platforms
Support remote service ticket intake, triage, troubleshooting, and resolution
Maintain accurate documentation for assets, configurations, and deployments
Vendor, Sales & Stakeholder Support: Manage and maintain vendor relationships, including coordination, issue resolution, and follow-ups
Support Sales and Solutions teams by assisting with hardware quoting, configurations, and technical feasibility reviews
Coordinate logistics, lead times, and deployment readiness with vendors and internal stakeholders
Project Leadership & Documentation: Lead installation efforts independently without step-by-step direction
Track project progress, identify risks, and communicate status updates proactively
Create and maintain SOPs, installation guides, and process documentation
Provide in-person and remote training or guidance to clients and partners as needed
Other duties/projects as assigned
Travel & Onsite Engagement: Travel to client sites for installations, audits, troubleshooting, and training
Support multi-day deployments and time-sensitive go-live events