Lounge Supervisor

Swissport International AG•New York, NY

About The Position

The Lounge Supervisor is responsible for oversight of the lounge operations by ensuring exceptional customer service levels are met through proactive monitoring and supervision of employees and suppliers while fostering strong working relationships with Airline partners.

Requirements

Lounge agents must be 21 years of age or older
Previous experience in hospitality, food and beverage or customer service required
Minimum 1 year experience in a supervisory role
Good command of the English language both verbal and written
High school diploma or equivalent
Reliable transportation to and from the airport
Able to lift 50 lbs. without assistance
Ability to work efficiently in a fast-paced restaurant type setting
Physically able to be on your feet during an entire shift (8-10 hrs.); walking, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching
Positive attitude, excellent communication and willingness to get along with co-workers and work as a team
Ability to pass a 10 yr. federal background check
Food Handler’s license and Responsible Beverage Service license or the ability to obtain
Willingness to work early mornings, late nights and/or weekends and holidays
Professional personality and strong customer service knowledge

Responsibilities

Execute and enforce Swissport’s policies to ensure the lounge operations are compliant with airport, company, and regulatory requirements
Adjust manpower assignments based upon operational needs while monitoring adherence to meals and rest break policies
Coach, counsel and take appropriate disciplinary action as needed for subordinate employees
Supervise all lounge staff regarding the day-to-day operations of the lounge
Attend to and resolve customer concerns and/or complaints
Daily stock/inventory level monitoring and ordering
Greet and engage customers with a smile in accordance with hospitality standards
Replenish merchandizers and other stations with food and snacks as needed
Regularly check the drinks stations and maintain proper stock levels
Communicate with BOH when stock is running low
Serve beer, wine and other beverages from our fully tendered bar
Buss and sanitize tables, wash dishes and dispose of trash following all SOPs
Clean and wipe down surfaces, maintain an organized lounge area, and ensure cleanliness
Sweep, mop and vacuum floors as needed or instructed
Assist with deliveries, stock rotation and organization of inventory
Above all, deliver exceptional customer service with every guest interaction
Bid passengers a farewell and encourage their return
Other duties as assigned