Supervisor - Airport Lounge

Hyde Park Hospitality • Cleveland, OH

7d • $18 • Onsite

About The Position

The work of the Supervisor includes: working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Supervisor shall perform a full range of bartender, concierge and customer service duties in support of company and customer operations. The Supervisor will have proficient knowledge of all operational policies and procedures and the general management of all positions.

Requirements

• High school diploma or GED is required.
• Two years previous customer service or hospitality experience and/or training, or equivalent combination of education and experience preferred.
• Proficient PC skills required including; Microsoft Office Suite, including Email and Excel.
• Must be at least 18 or 21 years of age as applicable by state law.
• Must be able to handle multiple tasks at once as well as possess excellent interpersonal skills in order to communicate effectively to customers and passengers in a friendly and professional manner.
• Knowledge of and experience in general office/document administration.
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
• Ability to read, write, fluently speak and understand the English language.
• Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views
• Read, analyze, and complete documents for compliance such as the Alcohol Management Certification, Liquor License requirements, month-end customer audits, professional journals, safety rules, operations and internal policy and procedure manuals
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification
• Must be able to stand during entire scheduled shift
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours
• Ability to speak effectively in one-on-one and small group situations before customers or Company team members
• Ability to read and interpret basic documents, and comply with all company policies and procedures
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal
• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages
• Motivate assigned team members to achieve desired results
• Ability to solve practical problems and deal with a variety of passenger/customer issues
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk
• Must be able to lift 40 pounds, 40 inches high without the aid of another person
• Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment
• Ability to follow all lawful safety, health and liquor rules and regulations
• Personal appearance and grooming that will present a favorable corporate and customer image
• Must be able to pass and obtain security background check and clearance to work in airport environment
• Report to work on a regular and timely basis.

Responsibilities

• Interacting with airline/airport passengers via a premier clubroom/bar environment
• Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws
• Coordinating with Lounge Manager to reorder liquor and food inventory for assigned customer or lounge
• Coordinating with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge
• Meeting customer and passenger needs through communication and courteous customer service skills
• Monitoring number of alcoholic beverages served to passengers and alert management to potential problems
• Verifying and/or performing daily inventory count
• Maintaining a thorough knowledge of all required regulatory agency requirements
• Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
• Possessing basic working knowledge of alcoholic beverages
• Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
• Possessing working knowledge and comprehension of a standard declining budget
• Possessing understanding of basic bookkeeping and accounting skills
• Completing and submitting paperwork related to new hires
• Coordinating with manager and payroll department regarding timesheets
• Restocking snack, coffee, cups, glasses, ice, etc. in all service areas
• Completing paperwork related to daily liquor usage/inventory/orders
• Performing administrative tasks as required

Benefits

• Monthly Commute Stipend ($100 Full-Time/$50 Part-Time)
• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED