Lounge Manager- Bound Bar (The Cromwell LV)

Caesars Entertainment•Las Vegas, NV

About The Position

The Lounge Manager assists with the overall activities of the Lounge/Bar operation, including prep and service. ESSENTIAL JOB FUNCTIONS: Manages the day-to-day operation of the Lounge in accordance with established policies and procedures. Establishes and administers training programs within the Lounge, including new employee orientation, ensuring the highest standards of service and hospitality. Directs the development and administration of controls for all phases of the Lounge in an economical and profitable manner while maintaining established standards. Maintains an efficient program of scheduling to ensure a high standard of food & beverage preparation and service with the use of minimum man-hours. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Monitors appearance of all foods & beverage and communicates deviations from standard to Director of Food & Beverage. Ensures exceptional experiences for guests. Acts immediately on all customer complaints to ensure that corrections are made when possible. Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Director of Food & Beverage. Monitors work of Cashiers to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of cashier errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures. Counsels, guides, and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance reviews of assigned personnel. Recommends changes including hiring, promotion, demotion, and release of personnel; recommends wage and salary adjustments for personnel within established guidelines. Interview potential employees who have been recommended by Personnel.

Requirements

Work requires effective communication in English, both verbal and written form in a professional manner.
Previous work in a high caliber lounge driven property.
Work in a high-volume establishment with the highest standards of food and beverage knowledge.
Work requires ability to compile, compute, and analyze pertinent data needed for reports.
Work requires flexibility to work various shifts.
Work requires knowledge of computer programs including Word, Excel, Windows, Stratton Warren, UKG.

Responsibilities

Manages the day-to-day operation of the Lounge in accordance with established policies and procedures.
Establishes and administers training programs within the Lounge, including new employee orientation, ensuring the highest standards of service and hospitality.
Directs the development and administration of controls for all phases of the Lounge in an economical and profitable manner while maintaining established standards.
Maintains an efficient program of scheduling to ensure a high standard of food & beverage preparation and service with the use of minimum man-hours.
Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
Monitors appearance of all foods & beverage and communicates deviations from standard to Director of Food & Beverage.
Ensures exceptional experiences for guests.
Acts immediately on all customer complaints to ensure that corrections are made when possible.
Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Director of Food & Beverage.
Monitors work of Cashiers to ensure that established policies and procedures are being followed.
Oversees all follow-up work to ensure non-recurrence of cashier errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures.
Counsels, guides, and instructs assigned personnel in the proper performance of their duties.
Prepares and coordinates the periodical performance reviews of assigned personnel.
Recommends changes including hiring, promotion, demotion, and release of personnel; recommends wage and salary adjustments for personnel within established guidelines.
Interview potential employees who have been recommended by Personnel.