Lounge Captain - Part Time

Four Seasons Hotels and Resorts•Nashville, TN

About The Position

Bacco Restaurant & Bar at Four Seasons Hotel and Private Residences Nashville is our signature Italian dining destination, celebrated for authentic cuisine, refined service, and memorable guest experiences. The Lounge Captain Part Time serves as the primary point of contact for guests within their assigned station, ensuring exceptional service from arrival to departure. This role leads by example, mentors and supports Back Servers and Food Runners, and upholds Bacco’s high standards for food, beverage, and overall guest experience.

Requirements

High School Diploma or equivalent.
Minimum of 1–2 years of fine-dining or comparable food service experience preferred.
Must meet minimum legal age requirements to serve alcohol.
Strong verbal and written communication skills.
Extensive knowledge of food, wine, and beverage offerings.
Thorough understanding of fine-dining service standards and procedures.
Ability to describe menu items, preparation methods, and pricing using suggestive selling techniques.
Proficiency with POS systems and basic computer applications.
Strong numerical and cash-handling skills.
Professional demeanor, attention to detail, and ability to work effectively in a team.
Authorization to work in the United States is required for this role.

Responsibilities

Perform all duties in accordance with Bacco Service, Food, Beverage, and Wine Manuals.
Take full ownership of an assigned lounge station and oversee the complete guest dining experience.
Welcome guests warmly, ensuring professional, gracious, and consistent service throughout each course.
Sell and serve food and beverages using proper service techniques, position numbers, and approved service spiels.
Describe menu items, daily features, and changes; answer questions regarding food, beverages, and wine.
Maintain awareness of table status, upcoming courses, and pacing to ensure smooth service flow.
Coordinate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to meet guest needs.
Assist the kitchen in expediting food to maintain timing and flow of service.
Monitor guest satisfaction, resolving concerns promptly and professionally.
Oversee table maintenance, clearing, resetting, and stocking in collaboration with support staff.
Ensure accuracy of guest checks, present them promptly, and process payments efficiently.
Maintain a clean, safe, and organized dining room and service stations at all times.
Participate in pre-shift meetings and stay updated on menu, beverage, and wine offerings.
Fully comply with all federal, state, county, and municipal health, safety, and labor regulations.
Assist with training, mentoring, and coaching of support staff, and support other dining room sections during peak service periods.
Execute special guest requests and additional duties as assigned by management.