Loudspeaker Enterprise Intake Manager

Wells Fargo•Charlotte, NC

32d•Onsite

About The Position

Wells Fargo is seeking a Business Execution Senor Manager within Enterprise Complaints, Remediations and Loudspeaker (ECRL). We are seeking a dynamic and strategic leader to drive the development and execution of initiatives and day-to-day operations within the Loudspeaker program. This role will focus on enhancing program capabilities, overseeing day-to-day operations, and implementing process improvements that increase efficiency, mitigate risk, and deliver long-term value. The successful candidate will play a critical role in elevating the Loudspeaker program to amplify employee voices, fostering an inclusive culture, and supporting Wells Fargo's s commitment to creating a better experience for both our customers and employees. In this role, you will: Manage and develop a team of Business Execution Consultants while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives Identify potential risks when implementing change along with developing mitigation strategies and plans Recommend opportunities for Business Execution process improvement Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business Ensure day-to-day business oversight routines and activities are completed timely Manage allocation of people and financial resources for Business Execution Develop and guide a culture of talent development to meet business objectives and strategy

Requirements

6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years Management or leadership experience

Nice To Haves

Strong Strategic Leadership experience with proven ability to lead large-scale initiatives
Strategic Leadership experience; Creating and achieving a desired future state vision through influence on individual and group goals, reinforcements, and systems
Experience managing multiple, high-priority projects and reporting on progress and results
Change management and transformation experience on an enterprise level
Ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach
Ability to create and improve process through strategic thinking
Proactive innovator, motivator and change agent; able to effectively and constructively lead
Experience in problem analysis, solution implementation, and change management change in an organization
Ability to motivate groups and to quickly gain the trust/confidence of executive leaders
Demonstrated success in driving cultural and operational transformation across multiple business units
Track record of influencing senior stakeholders and aligning diverse teams toward common strategic objectives.

Responsibilities

Manage and develop a team of Business Execution Consultants while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility
Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives
Identify potential risks when implementing change along with developing mitigation strategies and plans
Recommend opportunities for Business Execution process improvement
Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables
Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business
Ensure day-to-day business oversight routines and activities are completed timely
Manage allocation of people and financial resources for Business Execution
Develop and guide a culture of talent development to meet business objectives and strategy