Lost & Found Services Representative

Wynn Resorts•Las Vegas, NV

20h•Onsite

About The Position

The Lost & Found Representative is responsible for answering all phone calls, processing all lost items and delivering lost and found items to guests in a timely manner while providing professional and courteous service. This role is responsible for exceeding guest expectations, while utilizing positive interactive skills.

Requirements

Minimum of two years customer service experience.
Knowledgeable of the Las Vegas area and attractions.
Able to work efficiently within a team environment.
Possess a positive, “whatever it takes” attitude.
Have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
Possess excellent communication skills.
Be well groomed and professional.
Proficiency in Microsoft Office specifically Outlook, Word, and Excel.
Able to satisfactorily communicate English with guests, management, and other associates to their understanding.
Available to work all shifts and days including opening and closing shifts.
Able to work a flexible schedule that changes according to business demands.
Willingness to maintain the highest level of confidentiality regarding guests and staff.
Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
Must be 21 years of age or older.

Nice To Haves

Previous Guest Services experience is preferred.
Prior knowledge of the following systems is preferred: Chargerback, UPS World Ship, Opera, Right Fax and Micros.
An additional foreign language a plus.

Responsibilities

Answer all phone calls in a timely and efficient manner.
Process all lost items.
Deliver lost and found items to guests in a timely manner.
Provide professional and courteous service.
Exceed guest expectations, utilizing positive interactive skills.
Process inbound/outbound Lost & Found items, e-mails & faxes in a timely manner.
Identify and deliver found items to guests in a timely manner.
Maintain the Wynn standards of service to guests & coworkers.
Ensure the Wynn standards of cleanliness and appearance for all areas.
Work with safety as a priority, and follow department and company safety standards.
Know and adhere to all company and department policies and procedures.
Embrace the company culture and take pride in the resort and amenities.
Understand and be well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
Attend required training classes and incorporate new standards, service knowledge and safety into daily work practices.
Look for opportunities to assist peers, guests, other departments or leaders at all times.
Be solution oriented, avoiding conflict and gossip, staying on task and promoting teamwork.
Be aware of guest experience at all times, smile and make eye contact and communicate professionally.
Assist guests with their lost and found items.
Perform all other related duties as assigned.