Lost & Found Services Representative
About The Position
The Lost & Found Representative is responsible for answering all phone calls, processing all lost items and delivering lost and found items to guests in a timely manner while providing professional and courteous service; responsible for exceeding guest expectations, while utilizing their positive interactive skills. Answers phone calls in a timely and efficient manner. Processes inbound/outbound Lost & Found items, e-mails & faxes in a timely manner. Identifies and delivers found items to guests in a timely manner. Responsible for maintaining the Wynn standards of service to guests & coworkers. Ensures the Wynn standards of cleanliness and appearance for all areas. Works with safety as a priority, and follows department and company safety standards. Knows and adheres to all company and department policies and procedures, embraces the company culture and takes pride in the resort and amenities. Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices. Looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork. Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally. Responsible for assisting guests with their lost and found items and performs all other related duties as assigned.
Requirements
- Minimum of two years customer service experience
- Knowledgeable of the Las Vegas area and attractions
- Able to work efficiently within a team environment
- Possess a positive, “whatever it takes” attitude
- Have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers
- Possess excellent communication skills
- Well groomed and professional
- Proficiency in Microsoft Office specifically Outlook; Word; and Excel
- Able to satisfactorily communicate English with guests, management, and other associates to their understanding
- Available to work all shifts and days including opening and closing shifts
- Able to work a flexible schedule that changes according to business demands
- Willingness to maintain the highest level of confidentiality regarding guests and staff
- Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities
- Must be 21 years of age or older
Nice To Haves
- Previous Guest Services experience
- Prior knowledge of the following systems: Chargerback; UPS World Ship, Opera, Right Fax and Micros
- An additional foreign language
Responsibilities
- Answering all phone calls, processing all lost items and delivering lost and found items to guests in a timely manner while providing professional and courteous service
- Exceeding guest expectations, while utilizing their positive interactive skills
- Answers phone calls in a timely and efficient manner
- Processes inbound/outbound Lost & Found items, e-mails & faxes in a timely manner
- Identifies and delivers found items to guests in a timely manner
- Maintaining the Wynn standards of service to guests & coworkers
- Ensures the Wynn standards of cleanliness and appearance for all areas
- Works with safety as a priority, and follows department and company safety standards
- Knows and adheres to all company and department policies and procedures, embraces the company culture and takes pride in the resort and amenities
- Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests
- Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices
- Looks for opportunities to assist peers, guests, other departments or leaders at all times
- Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork
- Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally
- Assisting guests with their lost and found items and performs all other related duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
