Lost to Found

Reunitus•Scottsboro, AL

2d•Onsite

About The Position

The Lost to Found Solutions Supervisor will lead the day-to-day operations of the Reunitus lost and found facility, supporting airline partners and overseeing baggage recovery workflows. This role is critical to ensuring seamless coordination between customer service and warehouse operations while maintaining high standards of efficiency, accuracy, and customer satisfaction.

Requirements

3–7+ years of experience in operations, logistics, warehouse management, or airline/baggage services
Proven experience in managing
Strong leadership, organizational, and problem-solving skills
Experience balancing customer experience with operational efficiency
Comfortable working in a fast-paced, high-growth environment

Nice To Haves

Experience in airline operations, baggage services, or lost & found environments
Familiarity with CRM systems, inventory systems, or logistics platforms
Experience working in a startup or scaling operations environment

Responsibilities

Oversee daily operations of the lost and found facility and staff
Ensure efficient intake, processing, storage, and return of lost items
Maintain operational alignment with airline partner expectations and service-level agreements (SLAs)
Identify bottlenecks and implement process improvements to scale operations
Lead team across customer service and warehouse functions
Conduct performance reviews, provide coaching, and support employee development
Build a culture of accountability, urgency, and customer-first thinking
Motivate teams to consistently meet and exceed performance targets
Oversee customer communication workflows through the NetTracer platform
Monitor customer reports, resolution times, and satisfaction metrics
Identify trends in lost items and customer issues to improve service delivery
Ensure a high-quality, empathetic experience for travelers
Work with Director of Lost to Found and Warehouse Solutions on monthly reporting to partners to ensure alignment
Manage physical inventory, storage systems, and item tracking accuracy
Ensure proper handling, documentation, and shipping of recovered items
Maintain organized, scalable warehouse processes to support growth
Develop and implement operational strategies, policies, and SOPs to support Reunitus expansion
Partner with leadership to improve workflows, technology utilization, and partner integrations
Drive initiatives that improve recovery rates, turnaround times, and operational scalability
Identify and implement cost-saving initiatives without compromising service quality
Optimize labor, shipping, and storage costs
Improve operational efficiency through data-driven decision-making
Ensure all operations meet Reunitus quality standards and partner expectations
Track KPIs such as recovery rate, turnaround time, and customer satisfaction
Lead continuous improvement efforts across both customer service and warehouse operations