Lost and Found Supervisor - Denver International Airport

City and County of Denver • Denver, CO

2d • $28 - $43 • Onsite

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The starting hourly rate for this role is between $27.89 to $35.00 per hour. We also offer generous benefits for full-time employees which include but are not limited to: Competitive medical, dental and vision plans effective within 1 month of start date Pension Plan (DERP) and Retirement Plan Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Short-Term and Long-Term Disability CARE Bank, Family Leave Benefits Employee Assistance Program, Employee Volunteer Program EcoPass (unlimited free RTD bus/train rides) Learning and Development Opportunities; Courses and Career Development Resources & so much more!!! Location and Schedule This role will report to Denver International Airport Jeppesen Terminal East side. Employee Parking will be provided. Friday - Monday 9:00am – 7:30pm MST What You’ll Do The supervisor oversees a Landside I team responsible for Lost and Found and parking services at the airport. This role collaborates with a co-supervisor to manage staffing, develop work plans, and ensure operational efficiency. Duties include coordinating with TSA and contracted service providers, preparing revenue reports, maintaining inventory systems, and managing lost item requisitions. The supervisor also handles software-related issues, conducts hiring and training, addresses employee performance and discipline, and represents the team during airport emergencies.

Requirements

• Demonstrated ability to manage employee performance, provide coaching and feedback, and document disciplinary actions.
• Comfortable adapting plans and operations in response to organizational directives or changing airport conditions.
• Ability to develop staff schedules, assign work strategically, and ensure appropriate coverage during peak operations.
• Strong working knowledge of inventory management systems and Lost and Found operations, including software such as Sprinklr, and Lost and Found Software.
• Excellent communication skills and a commitment to fostering a positive, team-oriented work culture.
• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Three (3) years experience of the type and at the level of a Landside Customer Service Agent II.
• Requires valid Driver's License at the time of application.
• FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.

Responsibilities

• Supervises Landside I staff in delivering Lost and Found and parking services to airport passengers, employees, and the public.
• Serves as the primary liaison with TSA and contracted vendors for lost item coordination and attends regular operational meetings.
• Prepares monthly revenue reports for unclaimed items and oversees cash deposit collections to the finance department.
• Manage inventory systems for lost items, including tracking, requisition, and transfers to General Services.
• Troubleshoots Lost and Found software issues (e.g., Sprinklr) and coordinates necessary repairs with vendors.
• Provides employee performance evaluations, coaching, disciplinary documentation, and recognition.
• Adjusts staffing and operations based on directives from Denver International Airport and the City and County of Denver leadership.

Benefits

• Competitive medical, dental and vision plans effective within 1 month of start date
• Pension Plan (DERP) and Retirement Plan
• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Short-Term and Long-Term Disability
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees