Loss Reporting Representative

Armed Forces Insurance • Leavenworth, KS

1d • $37,000 - $43,000

About The Position

Responds to incoming telephone, email, or written notification of loss. Performs duties as directed in connection with reviewing and processing of notification of loss documentation. Provides claims status updates to policyholders as requested throughout the claims adjudication cycle.

Requirements

• High School Diploma or GED
• Two years of customer service experience in a financial services environment, or one year of clerical support/processing experience with AFI
• Competent written communications skills
• Excellent verbal communications skills, to include a courteous, confident demeanor and appropriate use of grammar and vocabulary
• Ability to communicate telephonically moderately complex insurance terminology to policyholders in a clear and concise manner
• General knowledge of MS Outlook and Word
• Keyboard skills of at least 30wpm
• Ability to learn to utilize AFI’s computer systems for data access and entry
• Ability to perform basic math functions to include calculation of percentages and ratios
• Ability to quickly gather facts and information needed to determine appropriate action policyholder requests
• Demonstrates sound judgment and decision-making skills
• Ability to accomplish work according to established priorities and procedures
• Successful completion within 90 days of standardized training in Principals of Insurance, Dwelling Coverages, and Homeowner Coverages if incumbent did not have prior experience in a position with this requirement

Nice To Haves

• Associates Degree may be substituted for this requirement

Responsibilities

• Receiving, recording, and distribution of incoming loss notification correspondence to appropriate unit staff
• Performs accurate and timely processing associated with loss notification and assignment of claims
• Provides status updates to policyholders via telephone, email, or written correspondence pending claim settlement
• Receives, logs, and forwards to assigned staff/independent adjuster incoming information from policyholders related to new loss reports
• Creates and distributes required documentation (both system and hard-copy) relating to pending claims.
• Obtains police/fire reports, weather reports, and other information relevant to the circumstances of the potential claim
• Contacts other outside parties (mortgage companies, adjusters, policyholders, etc.) as necessary to obtain information required to complete claim processing activities
• Contacts, or responds to contacts from, claimants and other outside parties to provide accurate and timely status updates during the claim settlement process
• Ability to be at work regularly and on time
• Performs other duties as assigned in support of the unit and company objectives

Benefits

• Full benefits package including health, dental, vision, life & disability insurance including an employee assistance program (EAP)
• 401(k) including employer match & safe harbor contributions
• Generous paid time off policy, medical leave, volunteer time off and 9 paid holidays
• We support employee training and professional development opportunities with a tuition reimbursement program and continuing education and re-certification opportunities
• Volunteering and community engagement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED