Loss Recovery Representative
About The Position
The Charged-Off Collector is responsible for managing and collecting on charged-off accounts to help recover assets and minimize loss for Westlake Financial. This position requires strong negotiation and listening skills, sound judgment, and the ability to make strategic decisions regarding repossession and settlements. Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution. Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals. Conduct extensive skip tracing to locate customers, vehicles, or potential leads. Maintain accurate records of account activity, updates, and vehicle recovery progress. Collaborate with team members to support department goals and share information on active cases. Handle multiple priorities efficiently in a fast-paced, goal-driven environment. Ensure confidentiality of all company operations, customer information, and technology systems.
Requirements
- Strong skip-tracing background with the ability to locate customers and collateral effectively.
- Excellent communication, negotiation, and written skills with a professional, goal-oriented attitude.
- Flexible availability – able to work overtime and weekends as needed.
- Proven ability to multitask and meet tight deadlines in a fast-paced environment.
- Typing speed of at least 35 WPM with solid attention to detail.
- Driven to meet goals and motivated to grow within the department.
- Thorough understanding of state and federal collection laws , including the Fair Debt Collection Practices Act (FDCPA) .
- Minimum of 2 years of experience in the automotive finance industry , with knowledge of collections, repossession, and skip tracing .
- Ability to assess and value collateral accurately.
- Proficient with computer systems , including Microsoft Excel, Outlook , and other office software.
- Comfortable using web-based applications and online skip-tracing tools.
- High school diploma or equivalent required; college coursework preferred.
Responsibilities
- Contact customers via outbound and inbound calls to arrange payment solutions and bring accounts to resolution.
- Negotiate payment plans based on customer circumstances while meeting daily and monthly performance goals.
- Conduct extensive skip tracing to locate customers, vehicles, or potential leads.
- Maintain accurate records of account activity, updates, and vehicle recovery progress.
- Collaborate with team members to support department goals and share information on active cases.
- Handle multiple priorities efficiently in a fast-paced, goal-driven environment.
- Ensure confidentiality of all company operations, customer information, and technology systems.
Benefits
- Medical, Dental, and Vision Benefits
- Life Insurance, Flexible Spending Account
- 401K Matching
- Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
- Wellness Program, Daily Team Exercises
- Westlake University, Certification Programs
- Career Path Opportunities
- Discounts on Parks, Museums, Movie Tickets, and Attractions
- AT&T Wireless Discounts
- Employee Loan Assistance
- Annual Flu Shots, Biometric Screenings
- Paid Vacations Days
- Paid Sick Days
- Paid Holidays
- Rental Car Discounts
- Dell Member Purchase Program
- UKG Wallet - Advance Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
