Loss Prevention Security Specialist

PAQ INC. FOOD 4 LESS•Madera, CA

1d•Onsite

About The Position

The Loss Prevention Security Specialist (LPSS) plays a key role in protecting property and financial loss caused by theft; and supports overall store safety and security. This role requires vigilance, integrity, and the ability to make sound decisions to resolve challenging situations. LPSS’ work closely with loss prevention personnel and store leaders to ensure a secure shopping environment through effective loss prevention strategies and practices. The position involves posting at the front of the store to provide an overt impression of control, actively greeting customers, conducting regular patrols, recovering merchandise, collaborating with various personnel, implementing loss prevention policies, and preparing daily incident summaries.

Requirements

Understand retail or grocery store operations, including sales and customer service skills.
Familiarity with local, state, and federal laws regarding theft, fraud, and retail security.
Ability and willingness to receive ongoing training and professional development opportunities.
Detect suspicious activities and identify potential security risks.
Strong attention to detail.
Possess good decision-making abilities.
Skills in de-escalating potentially volatile situations calmly and effectively.
Capable of mediating conflicts and resolving issues.
Excellent verbal and written communication skills, including the ability to interact diplomatically with suspects, customers, and employees and write reports.
Ability to make sound decisions quickly, under pressure, and in ambiguous situations.
Strong integrity and ethics, with the ability to handle confidential information appropriately and make decisions that reflect the company's values.
Ability to adapt to changing situations, handle multiple incidents simultaneously, and operate effectively in a dynamic retail environment.
High school diploma or equivalent.
1+ years of experience in a retail and/or security environment.

Responsibilities

Post at the front of the store to be the overt impression of control for our customers and visual deterrence to potential shoplifters, vandalism, and other suspicious activities.
Actively greet customers as they enter the store, interact with community members, and de-escalate incidents.
Conduct regular patrols of the store to increase visual security presence, observe/report/address suspicious behaviors, deter theft and escalations, and interact with community members in service-related manners.
Recover merchandise from potential shoplifters in safe, service-oriented manners.
Collaborate and assist loss prevention personnel, store management, employees, and law enforcement officials to report and resolve theft and escalated incidents.
Implement and maintain loss prevention policies and procedures, adapting strategies to minimize risks.
Prepare and deliver daily summaries of incidents, interactions, merchandise recoveries, and other safety-related activities.
Perform other duties as assigned.