Loss Prevention Officer - Signia by Hilton La Cantera Resort and Spa, San Antonio

Hilton Worldwide•San Antonio, TX

49d•Onsite

About The Position

Join the team at Signia by Hilton La Cantera - a premier destination in San Antonio, known for delivering upscale hospitality, exceptional service, and unforgettable guest experiences. We're committed to safety, integrity, and excellence. As a Loss Prevention Officer, you will play a critical role in maintaining a safe and secure environment for our guests, team members, and property. Your primary mission is to prevent loss, deter unsafe behavior, enforce hotel policies, and respond swiftly and decisively to incidents - all while upholding the high service standards that define Signia by Hilton. Shift would consist of being flexible to work weekends and 3P-11P.

Requirements

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
Promote safe work practices
Initiates preliminary investigations into incidents, as needed
Writes reports and ensures accuracy of necessary documentation, as needed
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner

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