LOSS PREVENTION OFFICER

MDM Group Marriotts•Pinecrest, FL

2h•Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property and assisting guests with room access. Key duties include monitoring Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems, as well as locking property entrances when required. The officer conducts daily physical hazard inspections, responds to accidents by contacting EMS or administering first aid/CPR, and assists guests/employees during emergencies. They are expected to notify appropriate individuals of incidents, defuse disturbances, and call for outside assistance if necessary. The role involves completing incident reports, handling interruptions and complaints, resolving safety hazards, and escorting unwelcome persons from the property. The officer also reports to vehicle accident/theft scenes, completes shift summaries, and maintains confidentiality of all security documents. Investigations, evidence gathering, and interviews with relevant parties are also part of the job. Additionally, the officer must follow company policies, report unsafe conditions, complete safety training, maintain a professional appearance, protect company assets, and provide excellent guest service, including assisting individuals with disabilities. The position requires clear and professional communication, accurate document preparation, positive working relationships, and compliance with quality assurance standards. Physical demands include standing, sitting, or walking for extended periods and moving objects weighing less than or equal to 10 pounds.

Requirements

Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain the confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Ability to stand, sit, or walk for an extended period
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Some states may have additional licensing/registration requirements to be considered for this position

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS, or administer first aid/CPR as required
Assist guests/employees during emergencies
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports documenting all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to the manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain the confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Perform other reasonable job duties as requested by Supervisors