Loss Prevention Officer

Marriott • Dallas, TX

5h • Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarms, duress alarms, and fire life safety systems. Key duties involve locking property entrances, conducting daily physical hazard inspections, and responding to accidents by administering first aid/CPR or contacting EMS as needed. The role requires assisting guests and employees during emergencies, notifying appropriate individuals of incidents, and defusing disturbances. The officer must complete incident reports, handle complaints, resolve safety hazards, and escort unwelcome persons from the property. Additional responsibilities include reporting to vehicle accidents/thefts, completing shift summaries, maintaining confidentiality of security documents, conducting investigations, and interviewing relevant parties. The position also entails adhering to company policies, reporting unsafe conditions, completing safety training, maintaining a professional appearance, protecting company assets, and providing exceptional guest service in line with company standards, including assisting individuals with disabilities. The role requires clear communication, accurate document preparation, fostering positive working relationships, and complying with quality assurance standards. Marriott International emphasizes being an equal opportunity employer, valuing diverse backgrounds, and committing to non-discrimination. The Ritz-Carlton, as part of Marriott International, focuses on delivering exceptional luxury service through its "Gold Standards," which guide associates to be creative, thoughtful, and compassionate, and to create lifelong memories for guests. Joining the team means upholding these standards and being part of a global brand leader in luxury hospitality, with a promise of pride in work and team.

Requirements

• Stand, sit, or walk for an extended period of time
• Some states may have additional licensing/registration requirements to be considered for this position
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Enter and locate work-related information using computers and/or point of sale systems
• Move at a speed required to respond to work situations (e.g., run, walk, jog)
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: No related work experience
• Supervisory Experience: No supervisory experience
• License or Certification: None

Responsibilities

• Patrol all areas of the property
• Assist guests with room access
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
• Lock property entrances when required
• Conduct daily physical hazard inspections
• Respond to accidents, contact EMS or administer first aid/CPR as required
• Assist guests/employees during emergency situations
• Notify appropriate individuals in the event of accidents, attacks, or other incidents
• Defuse guest/employee disturbances
• Call for outside assistance if necessary
• Complete incident reports to document all Security/Loss Prevention related incidents
• Handle all interruptions and complaints
• Resolve safety hazard situations
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
• Report to scenes of vehicle accidents/thefts
• Call for assistance using proper code responses
• Complete a Loss Prevention shift summary/daily activity report
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents
• Release information only to authorized individuals
• Conduct investigations and gather evidence
• Conduct interviews with relevant parties
• Follow all company policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Prepare and review written documents accurately and completely
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Comply with quality assurance expectations and standards
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values
• Perform other reasonable job duties as requested by Supervisors

Benefits

• Dedicated to being an equal opportunity employer
• Welcoming all and providing access to opportunity
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Chance to be proud of the work you do and who you work with
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees