Loss Prevention Manager

Corporate Office•Charlotte, NC

About The Position

To assist with the accountability of overall safety and security of the Hotel while providing exceptional levels of guest service. Responsible for the daily operations of the Security Department, including protection of hotel guests, associates, and property.

Requirements

Must have 4+ years experience in Loss Prevention/Security Management role.
Must be First Aid and CPR certified as a Red Cross Instructor so as to facilitate training of hotel staff.
Able to maintain confidentiality and exercise sound judgment when handling sensitive matters.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Demonstrate highly developed customer service skills with strong attention to detail.
Must be conversant with OSHA guidelines and workplace safety standards.
Experience preventing loss, incident reporting and interacting with high profile clientele.
Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
Must have the ability to delegate, effectively train and coach a team with diverse talents.
Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
Maintain a professional business appearance, attitude, and performance.
Must have a flexible schedule and be willing to work evening shifts, weekends, and holidays.
Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Stand, walk or sit for an extended period or for an entire work shift.
Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned.

Nice To Haves

Experience in Loss Prevention/Security in an upscale business establishment and/or downtown city hotel preferred.

Responsibilities

Responsible for planning, evaluating, organizing, recruitment, training, and directing the activities of all Security associates.
Monitors & drives appropriate compliance levels of all Omni Hotels Life Safety Programs, training, policies and procedures.
Reports identified deficiencies to the Director of Rooms and collaborates with the Ebgineering department regarding sfaety concerns.
Reviews all reports completed by security associates to ensure accuracy and timely submission.
Reports all observed hotel property deficiencies and safety hazards.
Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents).
Maintains surveillance procedures through-out the property.
Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Rooms and Engineering.
Monitors all traffic in the lobby, restaurant, restrooms, parking area, bars, and back of the house area.
Ensures that all hotel service levels are maintained, and provides assistance when necessary.
Acts as the hotel representative when resolving guest problems and concerns.
Ensures that all details of guest situations are documented and communicated to appropriate department personnel.
Ensures follow-up communication and appropriate documentation with necessary departments to ensure hotel property deficiencies and safety hazards are resolved.
Ensures that all Security equipment (uniforms, push to talk radios, cameras) are kept in good working condition.
Periodically inspects exterior of building.
Participates, leads, and conducts monthly Safety Committee meetings and ensure follow-up on any issues.
Ensures the training of all Security/Operations associates in First Aid/CPR.
Coordinates associate locker inspections and bag checks.
Monitors First Aid Kits throughout the Hotel.
Distribute Daily Hotel Incident/Accident Log to EC Committee.
Conducts monthly Fire extinguisher inspections, and hotel fire drills in partnership with the Engineering department.
Understands all emergency procedures and is able to execute processes during times of emergency.