Loss Prevention Customer Service Associate II

The TJX Companies, Inc.•Las Vegas, NV

1d•Onsite

About The Position

At TJX Companies, the Loss Prevention Customer Service Associate II supports the District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss/dishonesty, utilizing a body worn camera. This role supports a positive customer shopping experience and maintains a strong partnership with store teams and loss prevention. The associate is expected to exercise sound judgment to ensure their safety, the safety of others, and the protection of the Company brand, while adhering to Company policies and supporting Company culture and values. TJX is a Fortune 100 company and the world’s leading off-price retailer, operating brands like TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx across nearly 4,700 stores in nine countries.

Requirements

Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience

Responsibilities

Maintains a proper and professional stance in the designated area at the front of the store
Act as a visual deterrent to prevent potential loss/dishonesty
Review and understand the Store Emergency Response Guide
Wear a complete Company approved uniform including a Body Worn Camera
Greet customers appropriately, demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure
Document required incidents in AIIM Case Management
Performs other duties as assigned

Benefits

Associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care & cell phone discounts
pet & legal insurance
credit union
referral bonuses
401(k) match (for those who meet service or hours requirements)
medical/dental/vision (for those who meet service or hours requirements)
HSA (for those who meet service or hours requirements)
health care FSA (for those who meet service or hours requirements)
life insurance (for those who meet service or hours requirements)
short/long term disability (for those who meet service or hours requirements)
paid parental leave (for those who meet service or hours requirements)
paid holidays/vacation/sick (for those who meet service or hours requirements)
auto/home insurance discounts (for those who meet service or hours requirements)
scholarship program (for those who meet service or hours requirements)
adoption assistance (for those who meet service or hours requirements)
competitive salary and benefits package