Loss Prevention Customer Service Associate II

The TJX Companies, Inc.•Champaign, IL

1d•Onsite

About The Position

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether working in global Home Offices, Distribution Centers, or Retail Stores, you'll find abundant opportunities to learn, thrive, and make an impact. This role supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. The associate supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. They are expected to exercise sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand, while adhering to Company policies and maintaining and supporting Company culture and values.

Requirements

Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience

Responsibilities

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera
Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention
Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand
Adheres to Company policies and maintains and supports Company culture and values
Maintains a proper and professional stance in the designated area at the front of the store
Act as a visual deterrent to prevent potential loss/dishonesty
Review and understand the Store Emergency Response Guide
Wear a complete Company approved uniform including a Body Worn Camera
Greet customers appropriately, demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure
Document required incidents in AIIM Case Management
Performs other duties as assigned

Benefits

Associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care & cell phone discounts
pet & legal insurance
credit union
referral bonuses
401(k) match (for those who meet service or hours requirements)
medical/dental/vision (for those who meet service or hours requirements)
HSA (for those who meet service or hours requirements)
health care FSA (for those who meet service or hours requirements)
life insurance (for those who meet service or hours requirements)
short/long term disability (for those who meet service or hours requirements)
paid parental leave (for those who meet service or hours requirements)
paid holidays/vacation/sick (for those who meet service or hours requirements)
auto/home insurance discounts (for those who meet service or hours requirements)
scholarship program (for those who meet service or hours requirements)
adoption assistance (for those who meet service or hours requirements)
competitive salary and benefits package