Long-Term Services and Support (LTSS) Care Coordinator-Eastern Boston and North Region

Justice Resource Institute • Jamaica Plain, MA

4d • $20 - $30 • Hybrid

About The Position

JUSTICE RESOURCE INSTITUTE (JRI) seeks a detail-oriented LTSS Care Coordinator for the Eastern Boston and North Region (Lawrence, Lowell, and surrounding towns). The LTSS Care Coordinator has a flexible schedule with a hybrid work model, occasionally in the office, and otherwise remote work. JRI is a Long-Term Services and Support Community Partner (LTSS CP) provider that partners with MassHealth contracted Accountable Care Organizations (ACOs) and Managed Care Organizations (MCOs) to promote coordination in the delivery and receipt of LTSS services to MassHealth members ages 3-21 with complex LTSS needs as a result of complex medical and behavioral health needs, intellectual and developmental disabilities. The role of the LTSS Care Coordinator is to provide outreach, care planning and coordination, care team facilitation and participation, support transition of care, provide health and wellness coaching, and connect engaged members with social services and community resources. The LTSS Care Coordinator will follow defined timelines in order to meet MassHealth requirements. The Care Coordinator is also responsible for documentation in the electronic health records system. Compensation: The pay range for this position is $20.00 to $30.00 per hour. The listed range reflects what we reasonably and in good faith expect to pay for this role at the time of posting the position. The actual compensation an employee is offered may vary based on several factors such as experience, education, licensure, certifications and qualifications. This range may be modified in the future. JRI PROVIDES THE TRAINING SO THAT:  YOU will work in partnership with clients and their families to manage, negotiate, and collaborate with multidisciplinary teams with the goals of minimizing duplicative efforts, promoting integrated care, ensuring quality and continuity of care, and supporting the values of a person-centered LTSS care plan. YOU will be responsible for social needs assessment, LTSS care planning, care coordination, support in care transitions, and health and wellness coaching. YOU will engage in outreach to develop and manage community and social services connections.

Requirements

• A Bachelor’s degree in social work, human services, psychology, sociology, or related field; or Associate’s degree with a minimum of 2-3 years of related professional experience  
• Experience working with people with disabilities, and complex Long-Term Services and Support and/or Behavioral Health needs
• Maintains valid driver’s license as driving is a requirement for this position using a personal vehicle. Background and driving record checks will be performed.

Responsibilities

• work in partnership with clients and their families to manage, negotiate, and collaborate with multidisciplinary teams with the goals of minimizing duplicative efforts, promoting integrated care, ensuring quality and continuity of care, and supporting the values of a person-centered LTSS care plan
• responsible for social needs assessment
• LTSS care planning
• care coordination
• support in care transitions
• health and wellness coaching
• engage in outreach to develop and manage community and social services connections

Benefits

• JRI is committed to creating a workplace built on respect, collaboration, and opportunity, where every employee is valued and supported in making a meaningful impact.
• We offer a $2,000 bilingual bonus to new hires who speak a second language other than English! Language must be applicable to the population served.
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!
• At JRI, we are committed to fostering a workplace where every team member feels valued and respected.
• We believe that a culture built on mutual respect, collaboration, and opportunity allows our staff to thrive and do their best work.
• By supporting one another and recognizing each person's contributions, we create an environment where people can grow, develop their skills, and make a meaningful impact in the communities we serve.
• JRI is an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level