Logistics Training Specialist

Quest Diagnostics•Seattle, WA

15d•$70,000 - $80,000

About The Position

Actively supports training initiatives to drive operational efficiency and enhance workplace performance. The Training Specialist is responsible for designing and delivering learning programs, identifying learning gaps, and implementing and evaluating solutions. The Training Specialist follows an instructional system design methodology to develop learning solutions using various delivery formats including e-learning, instructor-led, and blended learning strategies. Also responsible for developing and implementing standard operating procedures (SOP’s) as needed. Additionally, develops and disseminates internal employee communications within the Logistics organization. Pay range: $70,000 - $80,000 / year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more!

Requirements

High School diploma required; BS preferred
3-5 years customer service experience, with 2-4 years training experience delivering process, systems, and/or customer service training preferred.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups and the measurement of training outcomes or effectiveness.
Ability to work independently and as part of a team
Ability to prioritize and meet deadlines in a fast paced environment
Ability to coach and mentor seasoned and inexperienced representatives
Advances customer service, interpersonal, verbal and written communication skills
Demonstrated ability to explain training material in a clear and accurate manner
Excellent attention to detail, problem solving, and organization skills
Demonstrated strong customer service and interpersonal communication skills. Ability to speak the English language clearly and effectively communicate with employees at all levels
Exhibits comfortable interaction with technical staff and other departments
Ability to maintain composure in stressful situations
High level of proficiency in Microsoft Office products (Word, Excel, Powerpoint, Outlook)
Some travel required (up to 25%)
Prepare complete & accurate training materials and coordinate training sessions
Suggest process improvements related to department operations or client concerns.
Accept additional responsibilities with a positive attitude and foster teamwork
Utilize varied resources to obtain procedural / technical information necessary to provide training to staff

Nice To Haves

Certification in instructional design and/or classroom delivery strongly preferred.
Logistics operations experience preferred.

Responsibilities

Designs, develops and delivers Logistics’ process training, new hire training, soft skills, telephony, technology, and other business training
Work with the Logistics leadership to define and execute strategies to improve customer experience and exceed service goals
Coaches and trains new hires and experienced staff to improve productivity, reduce operating expenses, retain customers, and reduce dispatcher attrition
Plans and conducts training in customer service skills, company policies, government regulations, problem handling techniques, and desktop technology
Identifies and defines present and future training needs and methodologies by conducting needs analysis
Facilitates learning by varying delivery style and adapting to the needs of the learner
Maintain all training materials and required employee documentation (training grids, etc.)
Assist with creating and implementing new processes
Collect and communicate representative feedback using identified strategies such as: user groups, online forums, and surveys
Provide support to the Director/Manager for special projects and new business initiatives
Administer consistent processes, including feedback and coaching on improvement opportunities
Leads by example in demonstrating “gold standards” behaviors

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!