Logistics Support Coordinator

U.S. Xpress Enterprises, Inc. • Olive Branch, MS

5d • Onsite

About The Position

TOTAL Transportation is dedicated to the profitable delivery of each of our customer's shipments safely, on-time, and claim-free. Our commitment to consistently providing superior service is what makes TOTAL Transportation of Mississippi the best trucking company for all your U.S. transportation needs. We strive daily to provide the service our customers expect and deserve. Safety, security and service will prevail above all else. Each and every employee of Total Transportation of Mississippi is now and always will be dedicated to these principles.

What You’ll Do:
Assist Account Managers and Carrier Sales Reps in managing their day to day activities and operations. Maintain and further develop quality relationships with existing customers and carriers. Schedule or reschedule pickup/delivery appointments and provide tracking support. Provide necessary information to internal departments in order to meet service parameters required by the customer. Provide Account Managers and Carrier Sales with status updates.

Requirements

• Excellent written and verbal communication skills
• Experience working in a deadline driven environment
• Ability to work in stressful situations
• Ability to multitask required
• Entrepreneurial Spirit
• Attention to detail

Nice To Haves

• College degree in business or transportation field is preferred
• Sales, Marketing, or Customer Service experience preferred

Responsibilities

• Provide the Account Managers and Carrier Sales Reps with all information needed to properly execute plans.
• Maintain and further develop relationships through daily communication
• Provide excellent customer service by tracking pickups and deliveries
• Schedule and enter shipments and appointments into Mcleod
• Proactively provide tracking updates to customers, account managers, and carrier sales reps as assigned.
• Enter all necessary information into the TMS to ensure data integrity
• Prioritize tracking and appointment setting based on time constraints and customer priority
• Represent our customer when working with contracted carriers
• Act as a representative of all contracted carriers
• Identify and communicate ways Total Transportation can continuously improve in its operations
• Other duties as assigned by management

Benefits

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance
• Work Environment / Physical Requirements – Normal office settings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees