Logistics Operations Coordinator

DHL (Deutsche Post)•Westerville, OH

33d•$18 - $18

About The Position

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: Assisting the Account Management team with order creation and data entry in our Transportation Management System. Scheduling pick-up and delivery appointments via phone call, email correspondence, and web portals. Answering phone and email customer service inquiries. Other ad hoc customer service support as needed. Position: Logistics Operations Coordinator Shift: Monday-Friday 8am-5pm Pay: $18/hour In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Intermediate Microsoft Office Skills. Oral and written communication skills. Ability to multi-task across a variety of customer needs. Accurate data entry. High levels of customer service. Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes: Affordable medical, dental, and vision coverage available beginning on your 30th day PTO program for all associates, including paid holidays and vacation 401(k) with generous company match Tuition reimbursement program Excellent training and career advancement opportunities Grow your skills. Shape your world. Role Purpose: Assist in coordinating truck, rail, and international shipments. Provide communication to both shippers and carriers. Assist in coordinating and providing problem-solving and order management for customers. Key Accountabilities: Assist in coordination of export/import shipments. Establish and coordinate schedule with carrier and tender shipments. Track and trace all shipments. Update and maintain Transportation Management System(s) - SAP. Prepare and publish daily, weekly reports. Obtain data to assist in analysis on performance trends. Proactively identify problems to management. Answer and resolve basic billing questions when needed. Prepare client invoice packets Confirm rates with carriers.

Requirements

High School Diploma or Equivalent, preferred
6 months - 1 year warehouse or logistics experience, preferred
Communication and customer service skills
Ability to handle multiple tasks simultaneously
Ability to work as part of a team and individually

Nice To Haves

Intermediate Microsoft Office Skills.
Oral and written communication skills.
Ability to multi-task across a variety of customer needs.
Accurate data entry.
High levels of customer service.

Responsibilities

Assisting the Account Management team with order creation and data entry in our Transportation Management System.
Scheduling pick-up and delivery appointments via phone call, email correspondence, and web portals.
Answering phone and email customer service inquiries.
Other ad hoc customer service support as needed.
Assist in coordination of export/import shipments.
Establish and coordinate schedule with carrier and tender shipments.
Track and trace all shipments.
Update and maintain Transportation Management System(s) - SAP.
Prepare and publish daily, weekly reports.
Obtain data to assist in analysis on performance trends.
Proactively identify problems to management.
Answer and resolve basic billing questions when needed.
Prepare client invoice packets
Confirm rates with carriers.

Benefits

Affordable medical, dental, and vision coverage available beginning on your 30th day
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities

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