Logistics coordinator

Woongjin•Cerritos, CA

About The Position

WOONGJIN, Inc. is a rapidly growing team providing unique, exceptional, and enhanced services to clients, driven by a strong moral code of goodness and servant leadership. The Logistics Coordinator role involves comprehensive documentation management, ensuring compliance and accurate record-keeping for all shipping and receiving activities. This position also serves as the primary communication and coordination link between the warehouse team and customers, handling shipment tracking, discrepancy resolution, and timely updates. Additionally, the coordinator is responsible for invoicing and financial support, including generating, verifying, and processing logistics-related invoices, communicating billing details, and assisting with discrepancy resolution and claims.

Requirements

Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field preferred.
2+ years of experience in logistics coordination, supply chain operations, or customer service.
Strong organizational skills with attention to detail and accuracy.
Excellent communication skills (verbal and written) for cross-team and customer interactions.
Proficiency in MS Office (Excel, Word, Outlook).
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented and process-driven.
Strong problem-solving and follow-up skills.
Customer-focused with ability to build positive relationships.
Adaptability to shifting priorities and time-sensitive tasks.

Nice To Haves

Warehousing experience
Familiarity with ERP/WMS systems

Responsibilities

Prepare, review, and maintain all shipping and receiving documents (BOLs, packing lists, invoices, PODs, etc.).
Ensure compliance with company, customer, and regulatory documentation requirements.
Maintain accurate filing systems (digital and physical) for all logistics-related records.
Act as the primary point of contact between the warehouse team and customers for logistics documentation and service updates.
Coordinate with warehouse staff to track shipments, resolve discrepancies, and provide timely updates to customers.
Support issue resolution by escalating and following up on documentation errors, delivery exceptions, or claims.
Generate, verify, and process logistics-related invoices in alignment with contractual agreements.
Communicate billing details to customers and internal finance teams, ensuring accuracy and timeliness.
Assist in resolving discrepancies in billing, payments, and supporting claims processes.