Logistics Coordinator – Counseling TPT

Focus on the Family•Colorado Springs, CO

3d•$19 - $22•Onsite

About The Position

The Logistics Coordinator – Counseling position exists to aid and facilitate the efficient operation of the Counseling Department’s logistical functions through specific delegations from the Logistics Manager, including support to the Christian Counselors Network (CCN), Hope Restored Aftercare coaching logistical processes, Counseling events, and daily department workflow. Position is cross-trained in all department support staff functions for agile teamwork. Essential Duties/Responsibilities: Represents the Counseling Department on the phone, in business email correspondence, and in person using the appropriate tone, professionalism and writing as needed Utilizes and helps maintain two scheduling systems within the department (Coaching and Counseling) Presents reports and logistical updates to inform management’s decision-making Coordinates Counseling Department event preparation logistics that are held on the Focus on the Family campus Leads as a liaison to Events department for planning of monthly and annual events Manages multiple calendars and supports the management team with special projects Contributes to updates or reforms in the team’s processes as commensurate with newer software or technology; updates written procedures for the support team, under supervision Handles sensitive and confidential scheduling of Focus staff with counselors for employee consultations Pursues utmost detail pertaining to the Christian Counselors Network and the accuracy of the members’ professional information as posted on the Focus website Keeps managers well informed of workflow/logistical needs and necessary changes Serves as an IT liaison between counselors and the IT Department, and assists counselors to resolve technical issues using knowledge of PC operating system and technical problem-solving skills Understands the Hope Restored Aftercare process and assists in the maintenance of confidential Hope Restored client records Collaborates closely with the Logistics Manager in maintaining the various databases, testing new applications and updates to improve administrative efficiency for Counseling Services Understands the daily workflow necessities and administrative tasks within the department (queue management, request processing, meeting arrangements, purchasing, benevolent resource requests, and travel arrangements) Other Duties/Responsibilities: Greets VIP guests and responds to general inquiries Performs other duties as assigned Working Environment/Physical Requirements: Detail-oriented Office environment containing professional/ethical care of counseling data Frequent exposure to crisis and stressful situations and emotionally sensitive subjects Ability to sit at dual computer monitor for extended periods of time

Requirements

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
Self-motivated and able to manage time well
Ability to self-direct toward tasks/daily goals
Conscientious to follow corporate processes while also able to think ‘outside the box’
Positive, can-do attitude, works well with others; Teachable, self-managed work ethic
Approachable, personable, and articulate
Ability to handle multiple tasks at one time
Emotional maturity and non-reactionary to constituents’ emotional content
Prompt, detailed, trustworthy, confidential, and confidential needs
Bachelor’s Degree in Communications or equivalent experience
Working knowledge of FOTF mission, philosophy, values, and objectives
Knowledge of various software applications
Demonstrated ability to learn new projects/procedure and train others about them as needed
Experienced in timely and responsive actions to support senior leadership and logistical follow-through
Established in the maturity required to form trust through open lines of communication and fairness
Ability to communicate effectively (verbal and written)
Ability to relate well to emotional constituents and staff from other departments
Ability to calmly respond to urgent and emotionally intense situations
Ability to prioritize tasks to complete multiple projects/Notetaking and Action documentation
Ability to anticipate and plan for department needs and requirements
Strong analytical, organization skills and logical thought processes
Demonstrates attention to detail and accuracy
Independent problem-solving ability, while maintaining “others awareness” when implementing solutions (systemic thinking)

Responsibilities

Represents the Counseling Department on the phone, in business email correspondence, and in person using the appropriate tone, professionalism and writing as needed
Utilizes and helps maintain two scheduling systems within the department (Coaching and Counseling)
Presents reports and logistical updates to inform management’s decision-making
Coordinates Counseling Department event preparation logistics that are held on the Focus on the Family campus
Leads as a liaison to Events department for planning of monthly and annual events
Manages multiple calendars and supports the management team with special projects
Contributes to updates or reforms in the team’s processes as commensurate with newer software or technology; updates written procedures for the support team, under supervision
Handles sensitive and confidential scheduling of Focus staff with counselors for employee consultations
Pursues utmost detail pertaining to the Christian Counselors Network and the accuracy of the members’ professional information as posted on the Focus website
Keeps managers well informed of workflow/logistical needs and necessary changes
Serves as an IT liaison between counselors and the IT Department, and assists counselors to resolve technical issues using knowledge of PC operating system and technical problem-solving skills
Understands the Hope Restored Aftercare process and assists in the maintenance of confidential Hope Restored client records
Collaborates closely with the Logistics Manager in maintaining the various databases, testing new applications and updates to improve administrative efficiency for Counseling Services
Understands the daily workflow necessities and administrative tasks within the department (queue management, request processing, meeting arrangements, purchasing, benevolent resource requests, and travel arrangements)
Greets VIP guests and responds to general inquiries
Performs other duties as assigned