Genetic Counseling Coordinator

Allina Health•Minneapolis, MN

1d•$22 - $30•Hybrid

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: This Genetic Counseling Support Assistant (GCSA)/Genetic Counseling Coordinator (GCC) position is embedded in the Allina Health Cancer Institute (AHCI) Genetic Counseling Team’s mammography genetics population health program. This initiative focuses on identifying patients in the screening mammography population who meet criteria for genetic counseling. Mammo project GCSA/GCC duties include but are not limited to: Maintain up to date review of patient screen results Contact patients via phone to discuss screen results and recommendation for genetic counseling Educate patients on the purpose, benefits and logistics of genetic counseling Schedule genetic counseling visits Obtain detailed patient history/intake information, complete pedigrees, medical records review, etc Assist genetic counselors in day of visit activities Provide follow up tracking and care Maintain project databases Work with the genetic counselors on project development, process improvements, staff education, etc. Provides comprehensive clinical and administrative support to the genetic counseling team to ensure seamless patient care and operational efficiency. Manages and completes patient intake processes, coordinates pre- and post-visit activities, and facilitates timely communication across the care team. Maintains strong patient engagement and collaboration with genetic counselors and other stakeholders to deliver an exceptional patient experience and optimize clinical workflows.

Requirements

Must be 18 years of age with education and/or experience needed to meet required principle competencies as listed on the job description
Must meet one of the following: ◦ Completion of post-secondary coursework in a healthcare, life sciences or related field (preferably genetic counseling, genetics, oncology) ◦ 1+ year working in a healthcare setting

Nice To Haves

Bachelor’s degree in healthcare, life sciences, or related field
High School Diploma

Responsibilities

Ensures accurate and efficient scheduling by maintaining genetic counseling team calendars, coordinating appointments, and proactively tracking upcoming cases.
Minimizes disruptions through timely communication of appointment changes and updates.
Enhances patient readiness by educating patients on the genetic counseling process, addressing logistical questions, and troubleshooting issues.
Streamlines onboarding by managing intake processes, including pedigree completion and securing necessary medical records and authorizations.
Supports timely care delivery through proactive coordination of all pre-visit requirements.
Facilitates accurate testing and sample collection by coordinating lab portal entries, scheduling blood draws, and resolving unique sample challenges.
Maintains responsive communication by monitoring team phone lines and shared inbox, triaging inquiries to genetic counselors as needed.
Reduces administrative barriers by assisting with prior authorizations and billing inquiries to ensure smooth patient experience.
Advances departmental goals through database maintenance, data analysis, and support for research protocols.
Improves patient engagement and operational efficiency by contributing to the development of patient-facing materials and standard workflows.
Drives continuous improvement by assisting with documentation and review of processes.
Other duties as assigned.