Logistics and Resource Coordinator
About The Position
The Logistics & Resource Coordinator plays a key role in supporting the Service Department by ensuring technicians are properly scheduled, equipped, and supported to complete their work efficiently. This role combines dispatch coordination, customer communication, administrative support, and hands-on logistics responsibilities including materials handling, warehouse organization, and fleet coordination. This position works closely with service leadership, technicians, vendors, and customers to ensure smooth daily operations, accurate scheduling, and effective resource management. This is a safety-sensitive position.
Requirements
- Strong multitasking and organizational skills
- Ability to manage scheduling, logistics, and administrative tasks
- Excellent communication and customer service skills
- Experience with Microsoft Office and business systems (BuildOps, ADP preferred)
- Ability to problem-solve and make decisions in real time
- High attention to detail
- Valid driver’s license with acceptable driving record
- Passing background, driving record, and drug screening
- Eligibility to work in the United States
- Ability to obtain forklift certification
- Ability to lift and move materials as needed
- Ability to work in office, warehouse, and outdoor environments
- Ability to operate vehicles and equipment safely
- Ability to stand, walk, and perform physical tasks as required
Responsibilities
- Respond to emergency and non-emergency service calls
- Dispatch technicians and manage daily service scheduling
- Prepare and communicate next-day schedules to technicians
- Review job closeouts and schedule outstanding work
- Communicate schedule updates with customers
- Create Time & Material (T&M) invoices
- Generate and track purchase orders and requisitions
- Assist with billing and job closeout documentation
- Enter quotes, send to customers, and assist with approvals
- Invoice completed jobs
- Assist with material and stock orders
- Coordinate service vehicle scheduling and maintenance
- Conduct vehicle inspections (fluids, tires, batteries, etc.)
- Assist with shop and facility maintenance activities
- Support vehicle transportation and grounds-related needs
- Collaborate with technicians, supervisors, vendors, and project teams
- Monitor job progress and provide support as needed
- Assist with training scheduling and service meetings
- Support KPI tracking and reporting
- Participate in continuous improvement efforts
- Maintain strong organization and attention to detail
- Communicate professionally with internal teams and customers
- Adapt quickly in a fast-paced and changing environment
- Demonstrate accountability and a strong work ethic
- Align with company mission to “Enrich Lives”
Benefits
- 401(k) with company matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA)
- FREE $25,000 life insurance coverage
- Paid time off
- Employee Assistance Program (EAP)
- Professional development opportunities
- Tuition reimbursement
- Referral bonus program
- Gain Share bonus opportunities
- Annual health & wellness stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
