Logistics Account Manager

Venture Solutions•Rochester Hills, MI

just now

About The Position

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you. POSITION SUMMARY The Account Manager role is designed to be a one-stop-shop to ensure order fulfillment, prompt and professional communication, along with accuracy in orders and invoicing, as well as problem-solving as issues arise for our customers. Will require occasional work from home and after regular business hours to handle issues as they arise.

Requirements

Bachelor’s degree (preferred)
2+ years of Customer-Facing experience
Microsoft office
Proficient in excel and outlook
Fluent reading and writing English required

Nice To Haves

Bachelor’s degree (AND/OR) 2+ years experience
3PL experience is a plus
Hazmat shipper certification a plus
Ability to Multi-task
Team-oriented
Strong customer service skills
Communication, both verbal and electronic, in a professional manner
Excellent Organizational Skills
Excellent Problem-Solving Skills
Continuous-improvement Mindset
Lean Six Sigma methodology

Responsibilities

Ownership for multiple customers both within and external to the facility in handling orders from receipt to billing/invoicing and all points in between.
Daily communication with customers via email, phone, or in person
Ensures data accuracy for order information in 3PL
Coordinates communication between Operations and customer for orders, issues, and changes.
Coordination with Sales, Facility Management, and Operations Supervisor to ensure successful launch and successful structure for efficient service.
Customer reporting of KPIs, both internal and external for customer performance
Regular and predictable attendance
Addressing issues in professional and courteous manner, both internal and external