Lodging Housekeeping Manager

Santa Cruz Beach Boardwalk•Santa Cruz, CA

56d

About The Position

The Housekeeping Manager oversees daily cleaning operations for the Inns of Santa Cruz operated by the Santa Cruz Seaside Company. The Inns of Santa Cruz properties include Sea & Sand Inn, Carousel Beach Inn, Edgewater Beach Inn, and Beach Hill Inn (coming Spring 2026). The Housekeeping Manager ensures the highest quality of cleanliness for the properties in a timely manner while coordinating closely with other departments like guest services and maintenance. Key responsibilities include staff training, room inspections, managing cleaning supplies, and implementing policies to improve satisfaction.

Requirements

Two to four years related experience or equivalent; college degree in related field preferred.
Demonstrated proficiency in supervising and motivating staff
Knowledge on accident prevention policies
Commitment to excellence and high standards
Must have effective verbal and written communication skills in both English and Spanish
Ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Excellent customer service skills
Proven leadership and business acumen skills
Proven ability to handle multiple projects and meet deadlines
Strong interpersonal skills.
Good judgement with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Passion, enthusiasm, focus, creativity, and a positive outlook.
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds.
Knowledge in all aspects of cleaning rooms, use of appropriate cleaning products, and most efficient cleaning methods
Knowledge of the principles and practices of supervision, training, sales, marketing, and management.
Knowledge of the hospitality and lodging industry.
Knowledge of word processing, spreadsheet databases and lodging reservation systems.
Ability to communicate clearly and concisely both verbally and in writing.
Ability to supervise, train evaluate and motivate staff.
Ability to champion teamwork, coordinate and facilitate work among staff.
Ability to learn specific software and use computerized systems.
Ability to handle multiple tasks.
Ability to interpret policies and procedures and train staff.
Ability to develop, recommend and implement policies, systems, procedures, and guides.
Ability to report any unusual or suspicious conditions or circumstances.
Ability to work independently and as part of a team.
Ability to see read, interpret documents and paperwork.
Ability to use repetitive hand and body motions on a regular basis such as grasping, writing, typing, listening, hearing, and visual acuity
Ability to sit, stand, and walk for up to 8 hours per day.
Ability to work in a confined space with limited access.
Ability to lift, drag or pull up to 50 pounds.
Ability to hear normal conversations on the phone and in person.
Possess and maintain a valid California U.S. Driver's License at the time of hire.
Required to maintain automobile liability coverage with a minimum of $15,000.00 bodily injury one person/$30,000.00 bodily injury total accident/$5,000.00 property damage coverage per California's minimum liability insurance requirements. (Required if the employee will at anytime use own vehicle to perform company business functions.)

Responsibilities

Recruits, trains, schedules and evaluates housekeeping, houseperson, and laundry staff.
Monitors day-to-day housekeeping operations and ensure they meet company standards and safe work habits.
Monitors employee time punches (in accordance with state law) to ensure accurate payroll reporting on a pay period basis.
Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room amenities, restroom supplies, laundry supplies, machines, and other equipment.
Coordinates final inspection of all rooms before release for guest use in a timely manner.
Assists with housekeeping duties such as cleaning floors, restrooms, resident rooms and kitchens of various facilities.
Assists with managing lost and found department.
Drives to and from laundry and between properties as needed.
Creates SOPs and procedures for housekeeping, houseperson, laundry, and general safety procedures.
Works with Lodging Director, HR, Lodging Maintenance, and Lodging Guest Service Managers to ensure all properties are performing at established standards.
Possesses and maintains thorough knowledge of property facilities, guest rooms, amenities and policies.
Works with Guest Services and Maintenance to execute monthly inspections of property and rooms.
Assumes functions of housekeeper as necessary.
Performs other duties as assigned by Director.