Lockbox Processing Team Lead

Conduent Business Services, LLC • Charlotte, NC

8d • $38,400 - $48,000 • Onsite

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Lockbox Processing Lead
Onsite - Charlotte, NC
Shift – 9:00 am to 5:30 pm
Friday - Monday
$18.00-$20.00 per hour
Paid Training 6-8 weeks
We are seeking a detail-oriented and proactive Lockbox Processing Lead to join our team in Charlotte, NC. In this role, you will manage essential tasks to ensure a smooth and efficient lockbox processing operation. The ideal candidate will have a solid understanding of lockbox processing, strong multitasking abilities, and the confidence to make productive decisions while interacting with various personality types.

Requirements

• Previous experience in lockbox processing preferred
• Ability to multitask in a fast-paced environment
• Strong decision-making skills with a focus on productivity
• Excellent interpersonal skills to effectively manage interactions with diverse personalities
• Able to pass background check
• Able to pass drug test
• Must have high school diploma or GED
• Pay is $18.00, which may be below your state’s minimum wage. Please take this into consideration when applying

Responsibilities

• Oversee production work for staff, ensuring proper distribution and efficient workflow
• Manages more complex tasks that are escalated due to issues
• Lead the preparation and quality control (QC) of designated accounts, including code red account
• Ensures quality and volume is met during shifts
• Collaborates with supervisors on key performance measures set by the client
• Communicates with teams and managers to provide work status
• Tracks/monitors daily and monthly reporting
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
• In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.
• The estimated salary range for this role $38,400-$48,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED