Lockbox Processing Team Lead

Conduent Business Services, LLCCharlotte, NC
8d$38,400 - $48,000Onsite

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Lockbox Processing Lead Onsite - Charlotte, NC Shift – 9:00 am to 5:30 pm Friday - Monday $18.00-$20.00 per hour Paid Training 6-8 weeks We are seeking a detail-oriented and proactive Lockbox Processing Lead to join our team in Charlotte, NC. In this role, you will manage essential tasks to ensure a smooth and efficient lockbox processing operation. The ideal candidate will have a solid understanding of lockbox processing, strong multitasking abilities, and the confidence to make productive decisions while interacting with various personality types.

Requirements

  • Previous experience in lockbox processing preferred
  • Ability to multitask in a fast-paced environment
  • Strong decision-making skills with a focus on productivity
  • Excellent interpersonal skills to effectively manage interactions with diverse personalities
  • Able to pass background check
  • Able to pass drug test
  • Must have high school diploma or GED
  • Pay is $18.00, which may be below your state’s minimum wage. Please take this into consideration when applying

Responsibilities

  • Oversee production work for staff, ensuring proper distribution and efficient workflow
  • Manages more complex tasks that are escalated due to issues
  • Lead the preparation and quality control (QC) of designated accounts, including code red account
  • Ensures quality and volume is met during shifts
  • Collaborates with supervisors on key performance measures set by the client
  • Communicates with teams and managers to provide work status
  • Tracks/monitors daily and monthly reporting
  • Performs other duties as assigned
  • Complies with all policies and standards

Benefits

  • In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
  • In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.
  • The estimated salary range for this role $38,400-$48,000.
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