Lockbox Processing Team Lead
About The Position
We are seeking a detail-oriented and proactive Lockbox Processing Lead to join our team in Charlotte, NC. In this role, you will manage essential tasks to ensure a smooth and efficient lockbox processing operation. The ideal candidate will have a solid understanding of lockbox processing, strong multitasking abilities, and the confidence to make productive decisions while interacting with various personality types. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Requirements
- Previous experience in lockbox processing preferred
- Ability to multitask in a fast-paced environment
- Strong decision-making skills with a focus on productivity
- Excellent interpersonal skills to effectively manage interactions with diverse personalities
- Able to pass background check
- Able to pass drug test
- Must have high school diploma or GED
- Pay is $18.00, which may be below your state’s minimum wage. Please take this into consideration when applying
Responsibilities
- Oversee production work for staff, ensuring proper distribution and efficient workflow
- Manages more complex tasks that are escalated due to issues
- Lead the preparation and quality control (QC) of designated accounts, including code red account
- Ensures quality and volume is met during shifts
- Collaborates with supervisors on key performance measures set by the client
- Communicates with teams and managers to provide work status
- Tracks/monitors daily and monthly reporting
- Performs other duties as assigned
- Complies with all policies and standards
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation or sick time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
