Lockbox Operations Associate Manager

Wells Fargo Bank•Philadelphia, PA

3d•Onsite

About The Position

About this role: Wells Fargo is seeking an Operations Associate Manager in Lockbox Operations as part of our Global Operations team. Learn more about the career areas and lines of business at wellsfargojobs.com/career-areas In this role, you will: Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems Develop metric to measure growth and performance Ensure timely completion, quality, and compliance within the operation area Work independently on moderately complex issues and projects Identify opportunities for process improvement and risk control development and escalates issues to senior management Provide training, performance, evaluation and coaching of less experienced team Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management Leverage interpretation of policies, procedures, and compliance requirements Collaborate and influence all levels of professionals including senior managers Lead team to achieve objectives Manage allocation of people and financial resources for Operations Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
Ability to work on-site at the posted work location
Flexible and willing to work non-standard hours; including holidays, weekends & extended shifts if needed to support this 24/7 location
Friday to Monday day shift typically starting at 7:30am with Tuesday / Wednesday /Thursday off

Nice To Haves

Knowledge and understanding of Lockbox Operations department workflow processes
Experience in the financial industry with Lockbox or other Banking Operations
Experience leading an Operations Team in a production environment
Experience with capacity planning, forecasting, and measurements
Ability to anticipate and make timely and independent judgment to identify and resolve problems
Time management skills and ability to meet deadlines in a fast-paced environment
Ability to motivate and provide performance feedback to staff
Ability to assess issues, make quick decisions, implement solutions, and influence change
Experience directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
Experience successfully collaborating with others in a change driven environment
Experience driving process improvement efforts to gain efficiencies.
Ability to read correspondence accurately and be able to provide a written response
Ability to provide strong customer service and develop customer and partner relationships
Intermediate Microsoft Office skills
Advanced verbal, written, and interpersonal communication skills

Responsibilities

Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems
Develop metric to measure growth and performance
Ensure timely completion, quality, and compliance within the operation area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to senior management
Provide training, performance, evaluation and coaching of less experienced team
Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
Leverage interpretation of policies, procedures, and compliance requirements
Collaborate and influence all levels of professionals including senior managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent