Local Manager

Ziply Fiber

About The Position

The Local Manager represents Ziply Fiber in a designated region, leading teams that install and maintain key residential and business network services. This role drives operational excellence, ensuring service commitments are met while fostering a strong customer‑first culture. The Local Manager also partners with sales, marketing, and other departments to support new business opportunities and strengthen Ziply Fiber’s presence in the community.

Requirements

High school diploma or GED.
Minimum of two (2) years of prior supervisory experience.
Successful completion/certification in related technical fields or vendor equipment desired.
Advanced knowledge of installation, repair, central office, and outside plant functions.
Basic knowledge of FTTH and data networking.
DSL installation and repair experience.
Basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing of central offices.
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must take pride and ownership in work and exhibit a willingness to learn.
Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
Must complete a pre-employment drug screening.
Ability to perform complex hardware/software research and provide first level technical support.
Ability to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution.
Strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure within critical deadlines.
Strong verbal and written communication, attention to detail, and organizational skills.
Knowledge of engineering, plant service center and outside plant functions.
Must possess basic PC skills: Excel, Word, Power Point and Outlook
Ability to work in inclement weather.
Ability to drive on behalf of the company in a safe and responsible manner.
Applicants must be currently authorized to work in the US for any employer.
At all times, Ziply Fiber must be your primary employer.

Nice To Haves

Bachelor’s degree in Telecommunications, Operations Management, Business Administration or a relevant degree.

Responsibilities

Instill a sense of pride and ownership in the company and the individual’s work.
Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work.
Hold employees and other departments accountable to meet customer needs.
Has a solid understanding of the business.
Hold team accountable to achieving results through modeling behavior, coaching and performance management.
Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers.
Provide feedback and direction to technicians to ensure employee development, engagement, and business knowledge.
Ensure a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner.
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.
Leverage community relationships to retain existing business and identify future business opportunities.
Ensure continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.
Has thorough understanding of the local competition (products, promotions, business/sales & marketing strategies).
Partner with marketing to act as the “eyes” and “ears” of the local market to promote local initiatives and ensure appropriate competitive response.
Performs other duties as required to support the business and evolving organization.