Local Dispatcher

Lynden•Fairbanks, AK

15h•Onsite

About The Position

Alaska West Express, Inc. is searching for a reliable, motivated individual to direct and coordinate local dispatch operations to include city dispatch, yard activities and related paperwork, communications and customer service activities. This position requires strong supervisory skills and responsibilities, potentially overseeing up to 20 non-supervisory employees indirectly, and maintaining strong working relationships with all supervisory personnel. The role involves planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Ability to perform each essential duty satisfactorily.
High school diploma or general education degree (GED); or one to three years of related experience and/or training; or equivalent combination of education and experience.
Strong supervisory skills and responsibilities.
Ability to read, analyze and interpret documents such as shipping regulations, safety rules, operating and maintenance instructions and procedure manuals.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Ability to add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions and decimals.
Ability to compute rate, ration and percent and to interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work independently.
Ability to handle a variety of tasks one at a time.
Ability to work weekends.
Extreme working knowledge of regulatory requirements.
Computer skills include Microsoft applications: Word, Excel, Power Point, Teams, OneNote and Access.
Ability to talk and hear while communicating with customers and co-workers in person or via telephone or radio.
Ability to sit, stand or walk for extended periods (entire shift).
Ability to reach with hands and arms.
Ability to use fingers and handle or feel objects, tools or controls.
Ability to regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Employee is required to wear PPE as outlined in AWE Industrial Health and Safety Manual Chapter 2.27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, chemical splash suits, safety glasses/goggles, hearing protection, respiratory protection, and arctic gear.

Responsibilities

Attendance and timeliness are essential functions of this position.
Coordinates freight operations through driver dispatch, equipment maintenance and yard operations.
Coordinates daily operations through customer communications.
Determines work sequence by customer requirements, material shipping dates, type, volume and destination.
Prepares driver schedules and equipment to maintain compliance with shipment requirements, driver hours of service regulations and scheduling of equipment maintenance to ensure efficient operations.
Adheres to the safety policy of AWE and complies with the standards set forth by OSHA, federal, state and local laws.
Monitors employee compliance with company policy on traffic laws and hours of service regulations.
Communicate with maintenance personnel to coordinate maintenance and repair service for equipment.
Directs workers in transportation or related services, such as pumping, moving, storing and loading/unloading of material.
Generates and processes company documents required for transportation.
Records, traces and enters information on company computer system as required.
Tracks and evaluates information and statistics to measure operational performance.
May assist in special projects as needed.
Use of a personal mobile device for essential work tasks such as multi-factor authentication (MFA), accessing Dayforce, and receiving time-sensitive communications.
Planning, assigning, and direction work.
Appraising performance.
Rewarding and disciplining employees.
Addressing complaints and resolving problems.