Local Dispatcher

The Hilldrup Companies

21h•Onsite

About The Position

Responsible for daily crew dispatch, job assignments, and coordination with the Local Planner. Oversees contract labor hiring, including background checks and drug tests. Monitors job progress, maintains reports, reviews quality and safety, and ensures compliance with Hours of Service (HOS) regulations. Manages rental truck check-ins/outs and addresses operational issues promptly. You’ll take the lead in coordinating daily crew assignments and equipment, working closely with the Operations Manager to ensure smooth and efficient operations. From dispatching crews and cash labor each morning to monitoring their progress throughout the day, you’ll play a critical role in maintaining organized job coverage and resolving any issues that come up in real time. You’ll also manage all aspects of contract labor, including recruitment, background checks, and drug testing. Your attention to detail will be essential as you maintain key operational reports such as the Situation Log, Truck Rental Report, and job tracking documents. In addition, you’ll be responsible for managing the check-in and check-out of rental trucks, making sure all issues are addressed and documented by day’s end. A big part of your role involves reviewing performance and quality reports with service providers, offering constructive feedback to help improve service delivery. You'll also conduct random safety checks and make sure teams are following HOS regulations to support compliance and safety standards. Monitoring departure and return times, you’ll look for ways to boost efficiency and reduce unnecessary overtime. With a mix of real-time coordination, personnel management, and reporting, this role calls for someone who’s organized, proactive, and ready to keep daily operations running at peak performance.

Requirements

Must be high school graduate or equivalent
Basic math and computer skills required
Ability to optimize delivery routes using map analysis to minimize travel time
Fluent in English (written and verbal) with the ability to converse in Spanish
Customer Focused
Collaborative
Communicative
Resilient
Strive for inclusion of others
Problem-Solver
Must be able to regularly move around the office
Must be able to go back and forth between the office and the warehouse in varying temperatures
Must be able to physically check/inspect trucks
Must be able to regularly move boxes weighing up to 50 pounds around the office
Must also be able to operate a computer and process paperwork for an extended period of time
Must be able to work one Saturday per month, with additional Saturdays during the summer

Responsibilities

Daily crew dispatch and job assignments
Coordination with the Local Planner
Overseeing contract labor hiring (background checks, drug tests)
Monitoring job progress
Maintaining reports (Situation Log, Truck Rental Report, job tracking documents)
Reviewing quality and safety
Ensuring compliance with Hours of Service (HOS) regulations
Managing rental truck check-ins/outs
Addressing operational issues
Recruitment of contract labor
Reviewing performance and quality reports with service providers
Conducting random safety checks
Monitoring departure and return times to boost efficiency and reduce overtime