Local Chapters Coordinator
About The Position
You are a highly organized, detail-oriented, and dependable professional who enjoys supporting community programs and ensuring operations run smoothly behind the scenes. You thrive in execution-focused environments, where you can coordinate logistics, follow structured processes, and support teams in delivering consistent experiences. You enjoy working with community members, maintaining organization across multiple workflows, and ensuring tasks are completed with accuracy and efficiency. You are comfortable working within defined frameworks, supporting day-to-day program operations, and escalating issues when needed. You bring a collaborative mindset and are eager to learn and grow within a fast-paced environment.
Requirements
- Experience supporting events, community programs, or operational activities.
- Strong attention to detail in managing timelines and logistics.
- Comfort working within structured playbooks and processes.
- Strong interpersonal skills when working with volunteer communities and internal teams.
- Clear written and verbal communication.
- Organized and reliable approach to stakeholder coordination.
- Familiarity with Google Workspace and CRM/email tools.
- Ability to manage multiple tasks while maintaining accuracy and consistency.
Nice To Haves
- Experience supporting distributed events or community programs is a plus.
- Experience in SaaS or high-growth environments preferred.
- Willingness to travel up to 30% for events and chapter support.
Responsibilities
- Chapter Launch & Event Coordination
- Support the launch of new local chapters under the guidance of the Manager, Community Programs.
- Coordinate event logistics, including venue communication, vendor coordination, catering, and AV setup.
- Execute approved communication campaigns (email, social, CRM) to support event attendance.
- Provide operational support for in-person and virtual chapter events.
- Track timelines and deliverables to ensure activities stay aligned with program plans.
- Community Support & Engagement
- Act as an operational point of contact for volunteer chapter leaders.
- Support the onboarding of new leaders using standard templates and guidelines.
- Share event resources and materials to ensure consistency with program standards.
- Coordinate regular communication with chapter leaders and escalate concerns when required.
- Monitoring & Reporting
- Track chapter activities using predefined metrics such as attendance and engagement.
- Support the collection of post-event feedback from leaders and attendees.
- Maintain dashboards, trackers, and documentation for program visibility.
- Share updates with the Manager, Community Programs on ongoing activities and gaps.
- Operations & Process Support
- Maintain accurate internal documentation and chapter records.
- Document recurring challenges and share observations to support process improvements.
- Vendor & Stakeholder Coordination
- Coordinate with vendors, speakers, sponsors, and internal stakeholders as part of event execution.
- Support vendor communication and documentation in partnership with the Manager.
- Track vendor deliverables and escalate issues when needed.
- Compliance & Risk Awareness
- Follow established event compliance guidelines and approval processes.
- Identify potential risks and escalate appropriately.
- Ensure required documentation and approvals are completed as per process
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
