Lobby Host

The Villages Health • The Villages, FL

4d

About The Position

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown.

Requirements

• No educational pre-requisite.
• 1 year customer service experience preferred.
• This position requires strong interpersonal skills, enthusiasm for The Villages, and The Villages Health.
• A desire to serve in a customer support role and the ability to problem solve to handle a variety of variables.
• Must be able to communicate with patients and visitors confidently and effectively.
• Prior customer service experience preferred.

Responsibilities

• Greet all visitors to The Villages Health Care Centers.
• Utilize customer service skills to determine the needs of the visitor to identify the appropriate next step(s).
• Escort or direct patients to proper location in Care Center.
• Maintain front porch and living room, keep clean, free of debris, and ensure all TV’s/lights are functioning.
• Watch parking lot for patients needing assistance.
• Understand The Villages Health and the offerings of The Villages Health, such as a health classes and services offered.
• Partner with New Patient Specialists for new patient needs and inquiries.
• Check in various appointments, including Lab, MA, Classes, etc.
• Monitor living room and surrounding areas.
• Check in with patients that have been waiting.
• Accept paperwork and route or document in EHR appropriately (i.e.: New Patient packet, Annual HIPAA, etc.)
• Monitor Vendors and Visitors entering or leaving facility.
• Maintain Visitor Log.
• Deliver lab samples to lab station, as requested.
• Maintain kitchen cleanliness.
• Monitor patient facing restrooms, clean and wipe down as needed.
• Lock/unlock doors at beginning and end of shift, as schedule permits.
• Other duties as assigned.

Benefits

• Medical, Dental & Vision Insurance
• Matching HSA & 401k
• PTO & Paid Holidays
• The Villages Charter School Eligibility
• & much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees