Lobby Ambassador

Hersha Hospitality Management LP•Miami Beach, FL

2d•Onsite

About The Position

Overview Opportunity: Lobby Ambassador Greet and welcome arriving guests as they enter the hotel and assist both arriving and departing guests with baggage handling. Potential Career Path Guest Experience Manager - Front Desk Supervisor – Front Office Manager Position Requirements Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features and promote hotel outlets. Introduce guest programs to guests upon arrival and recognize members and maintain accurate logs. Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. May be required to work varying schedules to reflect the business needs of the hotel, in addition, attendance at all scheduled training sessions and meetings is required. Required to fully comply with brand rules and regulations for the safe and effective operation of the hotel’s facilities. Deliver packages and faxes to guests. Decorate the lobby for large arrivals and departures. Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room. Clean the brass bell carts. Follow sustainability guidelines and practices related to HHM’s EarthView program. Perform other duties as requested by management.

Requirements

Requires good communication skills, both verbal and written
Knowledge of the local market, particularly tourist attractions
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position
May be required to work varying schedules to reflect the business needs of the hotel, in addition, attendance at all scheduled training sessions and meetings is required
Work in an outdoor environment with exposure to various weather conditions
Work schedule varies and may include working on holidays, weekends and alternate shifts
Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching
Must be able to stand and exert well-paced mobility for up to 4 hours in length
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis

Responsibilities

Greet and welcome arriving guests
Assist arriving and departing guests with baggage handling
Welcome and escort guests to and from their rooms and assist with luggage
Inform guests of all safety features and promote hotel outlets
Introduce guest programs to guests upon arrival and recognize members and maintain accurate logs
Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles
Comply with brand rules and regulations for the safe and effective operation of the hotel’s facilities
Deliver packages and faxes to guests
Decorate the lobby for large arrivals and departures
Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room
Clean the brass bell carts
Follow sustainability guidelines and practices related to HHM’s EarthView program
Perform other duties as requested by management