Loaner Desk Agent

Lithia & Driveway•Sterling, VA

10d

About The Position

BMW/Mini of Sterling is Looking for Loaner Desk Agents! BMW/Mini of Sterling is seeking a talented and motivated Loaner Desk Coordinator who wants to grow their career with the best in the business! If you are personable, motivated, have a great attitude and are looking for a great opportunity to advance your career, we want to talk to you! BMW/Mini of Sterling is one of over 300 + dealerships that make up the Lithia & Driveway family and is currently the second largest automotive retailer in the nation.

Requirements

High School graduate or equivalent, 18 years or older required.
Automotive Customer Service Experience, Preferred
Customer-focused, energetic, and self-motivated
Outstanding follow up
Ability to convert internet leads to appointment/sales
Team player is a must
Strong communication skills –verbal and written
Excellent computer skills including CRM proficiency
Highly organized with attention to detail

Responsibilities

Assure proper and thorough check in/check out of loaner vehicles upon client departure/return.
Assess loaners for excessive mileage, damage, fuel level and overall cleanliness.
Remind clients to remove all personal belongings including, garage door openers, etc.
Assure loaner check in/check out process is operating with maximum efficiency with a consistent flow throughout the service drive.
Assist Loaner Agent in the preparation of new loaner vehicle units and the retirement of expired units.