Loaner Desk Agent

Lithia & Driveway•Sterling, VA

11d•Onsite

About The Position

BMW/Mini of Sterling is Looking for Loaner Desk Agents! BMW/Mini of Sterling is seeking a talented and motivated Loaner Desk Coordinator who wants to grow their career with the best in the business! If you are personable, motivated, have a great attitude and are looking for a great opportunity to advance your career, we want to talk to you! BMW/Mini of Sterling is one of over 300 + dealerships that make up the Lithia & Driveway family and is currently the second largest automotive retailer in the nation.

Requirements

Customer-focused, energetic, and self-motivated
Outstanding follow up
Ability to convert internet leads to appointment/sales
Team player is a must
Strong communication skills –verbal and written
Excellent computer skills including CRM proficiency
Highly organized with attention to detail
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

Automotive Customer Service Experience, Preferred

Responsibilities

Assure proper and thorough check in/check out of loaner vehicles upon client departure/return.
Assess loaners for excessive mileage, damage, fuel level and overall cleanliness.
Remind clients to remove all personal belongings including, garage door openers, etc.
Assure loaner check in/check out process is operating with maximum efficiency with a consistent flow throughout the service drive.
Assist Loaner Agent in the preparation of new loaner vehicle units and the retirement of expired units.