Loan Support Manager

Glacier Bancorp, Inc.•Coeur d'Alene, ID

About The Position

Love Where You Work! At Mountain West Bank, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our robust training programs. We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community. Love Where You Live! We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so. Do you have a desire to make your city a better place to live? We just might be able to help you do it. A Strong Foundation Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d’Alene, Post Falls, Hayden, Boise, Wallace, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states: Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America’s Best Banks, America’s Best-In-State-Companies (top holding company), one of America’s Best Employers By State, one of America’s Most Trusted Companies and one of the World’s Best Banks, according to Forbes Best Banks lists. Ready to LOVE WHERE YOU WORK? Mountain West Bank is seeking an exceptional Loan Servicing Manager for our tenured team in beautiful Coeur d'Alene, ID. The Loan Servicing Department Manager is responsible for overseeing all loan servicing activities throughout the loan lifecycle, ensuring accuracy, efficiency, regulatory compliance, and a high level of customer service. This role provides leadership to the loan servicing team, maintains strong internal controls, and collaborates with cross‑functional partners to support the institution’s operational, risk management, and customer experience objectives. This position reports to the Chief Credit Officer and works with a team of experienced Loan Servicing Clerks and Assistants. This is a full-time, salaried position. Candidates must be available Monday through Friday, 8:00AM - 5:00PM for a total of 40 hours a week. Rate of pay depends on experience.

Requirements

Bachelor’s degree in business, finance, accounting, or a related field, or equivalent experience.
10 or more years of experience directly related to Commercial, Consumer and SBA lending document preparation and post-loan documentation.
Prior supervisory and management experience.
A commitment to community involvement
Expertise in lending compliance and bank regulations

Nice To Haves

Strong knowledge of loan servicing processes, documentation, and regulatory requirements.
Demonstrated leadership, coaching, and team development skills.
High level of attention to detail and accuracy.
Strong analytical, problem‑solving, and decision‑making skills.
Effective written and verbal communication skills.
Proficiency with core banking systems and Microsoft Office applications.

Responsibilities

Maintain and enforce loan servicing policies, procedures, and internal controls.
Serve as a key point of contact for internal audits, external audits, and regulatory examinations related to loan servicing.
Identify, assess, and mitigate operational and compliance risks within the servicing function.
Ensure appropriate documentation, record retention, and data integrity.
Oversee the handling and resolution of customer inquiries, complaints, and escalations related to loan servicing.
Oversee and evaluate the performance of direct reports, and assist team supervisors with recruiting, training, supervising, and evaluating staff.
Establish performance expectations, metrics, and accountability for accuracy, efficiency, and customer service.
Promote staff development through coaching, cross‑training, and succession planning.
Identify process improvement opportunities and lead initiatives to improve efficiency, accuracy, and controls.
Ensure proper system access controls and segregation of duties.
Provide management reports and operational metrics to senior leadership as required.
Collaborate with lending, credit, compliance, risk management, accounting, legal, and operations teams.
Support implementation of new loan products, policy changes, and servicing process updates.